Message notification but no message

[jsampson45]

I was logging on to a site where I had to receive a number by SMS. The "Message" app showed that there was one message unread but there was no message visible. I eventually found it in the archive although it had arrived ony a minute previously.

 

[Sizzers]

What messaging app are you using?

On Google Messages there is a swipe action option as shown in the attached image. If your not using Messages but some other app there may or may not be this option, but if so have you perhaps got this set to 'Archive' and you've swiped the notification away?

 

[jsampson45]

Thanks but I cannot find what you illustrate.

 

[Sizzers]

What messaging app are you using?

Sorry, I should have been more specific but the screenshot I attached was in the settings of Google Messages.

EDIT: I did say it was for Google Messages: is that what you're using?

 

[jsampson45]

I am using Google Messages, with the speech-bubble icon, on a Samsung S7 phone. I thought the swipe options must be in the settings for Messages but I cannot find any swipe options. We must be looking at different versions.

 

[Sizzers]

Scrolling down in Messages settings there is a setting for 'Swipe actions'.

However as your phone is 8 years old then maybe the latest versions of Messages aren't available on your phone with this feature.

If that option isn't there in the settings menu then unfortunately I have no other suggestions as to why the message was archived.

 

[B. Diddy]

Just to be sure -- you're certain that it was in the Archived section, and not the Spam & Blocked section? Those two options are right next to each other, so I could imagine accidentally tapping Spam & Blocked when you thought you were tapping Archived, and finding the message there.

 

[jsampson45]

Definitely archived. I was wrong about the phone, though - it is an A14.

 

[B. Diddy]

Seems like this issue has been reported before: https://support.google.com/messages...y-archived-threads-seem-to-auto-archive?hl=en

Is the message adding on to an existing thread in the archive? Either way, try moving that message out of the archive, and see if subsequent 2-factor code messages from that source still go straight to the archive.

 

[jsampson45]

Thanks - the message is not part of a thread. I have unarchived it and will keep it until I access the source again.
Thanks very much for your help on this.