Missing Messages in Google Messaging App (but showing in Samsung Messaging)

[snowborder714]

I recently got a new S22+ and used the built-in data transfer to get all my stuff from my previous S8 Active.

With the S22+ having Google Messaging as the default app, I was browsing through it to make sure that all of my data carried over. After a bit of digging (it wasn't immediately apparent), I noticed some messages with another person that only showed their sent messages but none of my replies. I opened up the Samsung Messaging app and I can see all of my sent messages.

I'd like to use the Google Messaging app for various reasons, but don't want to use it if it's missing messages. Has anyone run into this and/or have a suggestion on how to get the messages to show in both apps?

 

[SpookDroid]

Were the conversations with that person 'chat' conversations (i.e. another Android/Samsung device using RCS, but not Google's)? If so, that's why your messages cannot be accessed other than by the 'stock' app. Also, have you given the Messages app 'time' (about an hour) to sort/display all messages? Sometimes it takes a while depending on how large the message database is.

 

[snowborder714]

Were the conversations with that person 'chat' conversations (i.e. another Android/Samsung device using RCS, but not Google's)? If so, that's why your messages cannot be accessed other than by the 'stock' app. Also, have you given the Messages app 'time' (about an hour) to sort/display all messages? Sometimes it takes a while depending on how large the message database is.

A lot of text conversations look to be with iPhone users, but I can't say that 100% of them are.

Yes, I've been using the phone for over a week now but no more messages have appeared in Google's app.

 

[mustang7757]

Force stop Google messages then open and see if it sync again, sometimes need give it little time

 

[mustang7757]

[Merged threads]

 

[snowborder714]

Force stop Google messages then open and see if it sync again, sometimes need give it little time

I force-stopped Google Messages and cleared the cache and let it sit for four hours. I just opened the app and I do not see any of the missing messages.

 

[mustang7757]

I force-stopped Google Messages and cleared the cache and let it sit for four hours. I just opened the app and I do not see any of the missing messages.

did u clear data?

 

[snowborder714]

did u clear data?

Not this time. I'll clear data and force stop again and reply back with the results.

 

[mustang7757]

Not this time. I'll clear data and force stop again and reply back with the results.

Ok

 

[snowborder714]

Ok

Still the same result - messages are missing.

 

[mustang7757]

Still the same result - messages are missing.

Strange , i have done this multiple times and everything goes back , do you have Google back up on ?
Go to settings>account>google back up see when last it was backed up also

 

[snowborder714]

Strange , i have done this multiple times and everything goes back , do you have Google back up on ?
Go to settings>account>google back up see when last it was backed up also

Backup by Google One is on and it last backed up yesterday at 6:00 a.m. It includes 0.98 MB of SMS Messages.

 

[mustang7757]

Backup by Google One is on and it last backed up yesterday at 6:00 a.m. It includes 0.98 MB of SMS Messages.

Not sure why u running into this

 

[snowborder714]

Not sure why u running into this

I appreciate the help and ideas so far!

Is there a 3rd party backup and restore app that could help? Should I open a ticket with Google and see if they can help?

 

[mustang7757]

I appreciate the help and ideas so far!

Is there a 3rd party backup and restore app that could help? Should I open a ticket with Google and see if they can help?

You can try to reach google see what they say , i think sms back up in play store can check out, your welcome!

 

[timisdaman]

As @mustang7757 suggested, I was able to restore my samsung messages backup, then I force stopped and deleted all google messages data, then I restarted my phone. Messages were restored without factory reset!

 

[mustang7757]

As @mustang7757 suggested, I was able to restore my samsung messages backup, then I force stopped and deleted all google messages data, then I restarted my phone. Messages were restored without factory reset!

Welcome to AC!