Help! I'm in the process of activating a new Android phone (current phone is a HTC 10). So I was making sure my data is all backed up via Google when I noticed that my SMS messages backup showed 'No data backed up' which was odd. I've been using Google Messages for awhile and have a huge amount of texts stored. On this phone I also have the native HTC messages app which I haven't used in awhile as well as the Verizon Messages+ app (which I had never used).
So as I was trying to figure out why my texts were showing fine on my Google Messages yet couldn't be backed up, I tried a few typical things. I cleared cache, restarted the phone, force stop, etc. I then also tried to switch my SMS app from Google Messages back to the original HTC messages app just to see if that would do anything. That was when things started going bad. HTC messages app could see the messages but couldn't access any of them, and the app was 'locked up'. I then tried using SMS Backup & Restore but it didn't see any messages to backup which I guess was consistent with why Google didn't see any SMS messages to back up. So I couldn't understand why Google Messages could access all my messages yet none of them were showing up to be backed up.
At some point of trying various things like rebooting/cursing/clearing cache, something happened and now neither of these message apps showed my messages anymore. Everything had disappeared. I checked the storage User data and noticed that the HTC message app user data was very small (7 MB) -- I fear that somehow I may have pressed 'Clear User Data' accidentally. I know I didn't do it intentionally. However, when I checked Google Messages, the User data storage was much larger (~64 MB). But both apps seem to be accessing the same database which now was showing no messages in it. So what happened?
It gets weirder. Out of desperation, I setup the Verizon Messages+ app as the default app and guess what? It sees ALL the messages in it but I can't access them. I can search for text within the threads and it will find the content but when I try to open any messages, it spins forever and gets stuck. AND, once I try accessing a thread, if I go back to the message list, it's stuck too. I can only see the list of messages by closing the app and reopening it. I was only able to randomly access one thread's messages ONCE and I have not idea why it worked that one time. I haven't been able to repeat that since. When I checked the Verizon Messages+ User data storage size it was even larger, 134 MB. So would that make sense since it's the only one that can 'see' all of my old messages while the other two don't?
It seems like something is corrupted with the message database. The Google/HTC message apps are seeing a blank database essentially while the Verizon message+ app is seeing all of the messages but it can't access them. I then tried to install another app, Textra, as a test and when it synced up, it also saw the same blank message list. What database is the Verizon messages+ app referencing?
What can I do at this point to back up my old messages to transfer to my new phone? I'm stuck and am not sure if I have any options? Can I repair/extract the database that the Verizon messages+ app is accessing and move it to my new phone?
Sorry for the long post but I tried to include the details I can remember and would really appreciate any tips. Thanks!
Shawn
So as I was trying to figure out why my texts were showing fine on my Google Messages yet couldn't be backed up, I tried a few typical things. I cleared cache, restarted the phone, force stop, etc. I then also tried to switch my SMS app from Google Messages back to the original HTC messages app just to see if that would do anything. That was when things started going bad. HTC messages app could see the messages but couldn't access any of them, and the app was 'locked up'. I then tried using SMS Backup & Restore but it didn't see any messages to backup which I guess was consistent with why Google didn't see any SMS messages to back up. So I couldn't understand why Google Messages could access all my messages yet none of them were showing up to be backed up.
At some point of trying various things like rebooting/cursing/clearing cache, something happened and now neither of these message apps showed my messages anymore. Everything had disappeared. I checked the storage User data and noticed that the HTC message app user data was very small (7 MB) -- I fear that somehow I may have pressed 'Clear User Data' accidentally. I know I didn't do it intentionally. However, when I checked Google Messages, the User data storage was much larger (~64 MB). But both apps seem to be accessing the same database which now was showing no messages in it. So what happened?
It gets weirder. Out of desperation, I setup the Verizon Messages+ app as the default app and guess what? It sees ALL the messages in it but I can't access them. I can search for text within the threads and it will find the content but when I try to open any messages, it spins forever and gets stuck. AND, once I try accessing a thread, if I go back to the message list, it's stuck too. I can only see the list of messages by closing the app and reopening it. I was only able to randomly access one thread's messages ONCE and I have not idea why it worked that one time. I haven't been able to repeat that since. When I checked the Verizon Messages+ User data storage size it was even larger, 134 MB. So would that make sense since it's the only one that can 'see' all of my old messages while the other two don't?
It seems like something is corrupted with the message database. The Google/HTC message apps are seeing a blank database essentially while the Verizon message+ app is seeing all of the messages but it can't access them. I then tried to install another app, Textra, as a test and when it synced up, it also saw the same blank message list. What database is the Verizon messages+ app referencing?
What can I do at this point to back up my old messages to transfer to my new phone? I'm stuck and am not sure if I have any options? Can I repair/extract the database that the Verizon messages+ app is accessing and move it to my new phone?
Sorry for the long post but I tried to include the details I can remember and would really appreciate any tips. Thanks!
Shawn