Nexus 6P - No more signal

[Android Central Question]

Hi, I've been to 5 different countries in the last month and, after landing home in Amsterdam Schiphol, my Nexus 6P said "No signal". No possible to receive phone calls, sms or have 4g connection.

T-mobile substitute my simcard with a new one. The sim card works fine in other phones but my Nexus 6P.

I have cleaned the partition cache and did a factory reset. Still no luck.

The technician said: "It's because you changed to many countries and the Nexus went crazy! We need to change the motherboard!"

I think it shouldn't be a motherboard problem, as it was working fine 10 days ago.

Any other had this problem?

Many thanks,
Chris

 

[Mike Dee]

Visiting too many countries didn't kill a motherboard. Something obviously needs repair or replacement.

 

[Christian Pasti]

Hi, I've been to 5 different countries in the last month and, after landing home in Amsterdam Schiphol, my Nexus 6P said "No signal". No possible to receive phone calls, sms or have 4g connection.

T-mobile substitute my simcard with a new one. The sim card works fine in other phones but my Nexus 6P.

I have cleaned the partition cache and did a factory reset. Still no luck.

The technician said: "It's because you changed to many countries and the Nexus went crazy! We need to change the motherboard!"

I think it shouldn't be a motherboard problem, as it was working fine 10 days ago.

Any other had this problem?

Many thanks,
Chris

 

[Christian Pasti]

I think the repair shops simply don't want to be bothered. Two of them told me clearly: "We don't know why, so we need to change the motherboard!"

 

[Mike Dee]

I think the repair shops simply don't want to be bothered. Two of them told me clearly: "We don't know why, so we need to change the motherboard!"

Might be cheaper to buy a used Pixel

 

[B. Diddy]

Welcome to Android Central! Duplicate threads merged.

Is there a "Reset Network Settings" option in the system settings?

Also, when you were traveling, did you have to repeatedly swap SIM cards? If so, there's more chance the reader got damaged somehow.

 

[Christian Pasti]

No, I didn't change the sim card.

 

[B. Diddy]

Ok, how about Reset Network Settings?

 

[Christian Pasti]

I tried to reset network settings... still no service!

 

[B. Diddy]

APN settings correct (or are you not able to access them at all)?

 

[Christian Pasti]

Hi, I tried all of them (the APNs) and no results.
I have, in the meantime and as a last chance, upgraded (flashed) the rom of Android 9, but still no luck!

 

[B. Diddy]

Hmm. I agree that it's unlikely the travel would've somehow damaged the motherboard. When you did the factory reset, did you select the option to automatically restore from your backup? If so, try doing another reset, but this time set it up like a brand new phone.

 

[Christian Pasti]

Hi, no I've had already a backup of everything, so I didn't restore it from a backup. That's odd, isn't it?

 

[B. Diddy]

Are you able to borrow someone else's SIM card from a different carrier and see if that works?

 

[Christian Pasti]

I've tried just now. We put another sim card from a different carrier in the phone and still... same result... No service, emergency calls only.

I need to say that yesterday, for a couple of seconds, I could get signal, but then it disappeared.

 

[B. Diddy]

Have you already tried cleaning out the SIM reader slot (using a can of compressed air)?

 

[Christian Pasti]

Hi, I've just tried it, 5 minutes ago, after you told me to do it. Same result. :-(
At work, we start to think that the Dutch government blocked my Huawei mobile after I got married to an American girl. We know it's silly, but the other plausible option is that I dropped my mobile (without remembering it, and I remember that this mobile fall only twice in its life, last time in September 2018) and broke the antenna. As I said, it didn't fall.

 

[B. Diddy]

Hmm, well I'm stumped.

 

[Mike Dee]

Hi, I've just tried it, 5 minutes ago, after you told me to do it. Same result. :-(
At work, we start to think that the Dutch government blocked my Huawei mobile after I got married to an American girl. We know it's silly, but the other plausible option is that I dropped my mobile (without remembering it, and I remember that this mobile fall only twice in its life, last time in September 2018) and broke the antenna. As I said, it didn't fall.

If you broke the antenna and it didn't fail it's possible that it degraded the output circuitry over time. It could also be the card reader as already stated. At this point you probably need to choose between repair or replace. I would say replace would be the best option.