Note 8: Only the people in my contacts show up in my voicemail inbox.

[Android Central Question]

I recently had a system update on my Galaxy Note 8, and now only people in my contacts go to my voicemail app inbox where you can see a list of who has called, the date, the time, etc. For unknown numbers, i get a little voicemail symbol at the top of my phone and have to dial 1 and enter my passcode to listen to their message. This is very inconvenient since this is a business phone and i need to get this corrected to prevent missing calls from valued customers.

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you
https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Do you have DND enabled?

 

[LisaRae611]

I do occasionally use Do Not Disturb. But this problem persists whether it is on or off.

 

[LisaRae611]

Come on! I KNOW there are a bunch of tech-savvy people here who have a solution to offer. Please help.

 

[LisaRae611]

I get so tired of all the system updates. I wish they would just leave things alone. If i wanted the latest and the greatest i would go upgrade my phone. It seems i always have to work out a bunch of these bugs afterward and it's really annoying. As if the system updates fix past problems and then create new problems simultaneously. Another problem i'm having is that the symbol for "voicemail pending" stays at the top of my home screen indefinately (even after i've listened to my new voicemail and either saved or discard) until i go into my apps and force stop. All of it is so ridiculous. I know somebody out there can help.

 

[mustang7757]

I do occasionally use Do Not Disturb. But this problem persists whether it is on or off.

Hi, welcome!
Which carrier you using ?
Try going into phone settings type reset in the sear bar and tap , go to reset settings and let's see what happens.

 

[mustang7757]

I get so tired of all the system updates. I wish they would just leave things alone. If i wanted the latest and the greatest i would go upgrade my phone. It seems i always have to work out a bunch of these bugs afterward and it's really annoying. As if the system updates fix past problems and then create new problems simultaneously. Another problem i'm having is that the symbol for "voicemail pending" stays at the top of my home screen indefinately (even after i've listened to my new voicemail and either saved or discard) until i go into my apps and force stop. All of it is so ridiculous. I know somebody out there can help.

We are here to help ,so relax ..some of us are online and some not .

 

[LisaRae611]

I use Sprint. Are you suggesting i reset all of my settings? There has to be some other option.

 

[mustang7757]

I use Sprint. Are you suggesting i reset all of my settings? There has to be some other option.

Reset just settings option not the phone

 

[mustang7757]

Screenshot : I circled the one

 

[LisaRae611]

I'm not prepared to do that. I have everything so customized that i don't have the time to go through and put everything back in place when the problem has been resolved. There is no other option?

 

[B. Diddy]

Is this a voicemail app provided by your carrier? Go to Settings>Apps, select the app, then Permissions, and tell us what permissions it has.

 

[mustang7757]

I'm not prepared to do that. I have everything so customized that i don't have the time to go through and put everything back in place when the problem has been resolved. There is no other option?

This step doesn't erase any data , if your not ready to troubleshoot how can I help ?

 

[LisaRae611]

What settings exactly does this step reset?

 

[mustang7757]

This what it resets

 

[LisaRae611]

B.Diddy: Yes, this is the voicemail app that came with my phone. I've never had any problem with it until just recently when there was yet another system update. To answer your question: Contacts, Location, Microphone, Phone, SMS and Storage are all turned on.

 

[LisaRae611]

Mustang7757: I just reset my settings as you suggested. My phone restarted and 30 seconds later the voicemail symbol reappeared despite and when tap to call my voicemail there are no new voicemail messages. So i don't think it's been resolved.

 

[mustang7757]

Mustang7757: I just reset my settings as you suggested. My phone restarted and 30 seconds later the voicemail symbol reappeared despite and when tap to call my voicemail there are no new voicemail messages. So i don't think it's been resolved.

Ok ,we have more steps ...do you have a visual voice mail on the phone?

 

[LisaRae611]

No, i don't have visual voicemail on my phone.