Thought this was interesting. Was all set to buy a new S22 Ultra direct from Samsung last night, trading in my N20U. Got to the "pay me" page and was kind of surprised to see them wanting to charge me $135 in tax on a $399 purchase. So I started the following chat session. Lines that start indented are the rep's responses.
Makes it kind of hard to do business with them when they admit to ripping me off! Does anyone know how to get around being overcharged for taxes like this when working a trade with Samsung?
EDIT: Indent didn't work. Rep responses are italicized now.
08/05/2022
Hello and thanks for visiting Samsung.com!
Mobile support sent specific content you can only see in chat
Question before I buy
We’re happy to help! One sec while I check our experts’ availability...
Hi! You're with an Expert now.
Hello, Welcome to Samsung������. I am Abhishek your Pre-sales Expert let me help you with the best experience with Samsung today. May I know your Name to serve you better.������
I am trying to place an order for an S22 Ultra. Subtotal is $399.99 but tax is $135.85!! Why is the tax so high?
Okay I understand that no worries I will assist you for this till the last step.
As I want to let you know that the Tax is may vary form state to state also it depends on the government
Samsung does not charge you for the tax also Samsung provide you the free shipping on the product
That's true. But no state has 30%+ sales tax.
Tax should be around $38. So it's $100 too high.
As I want to let you know that also your tax will be counted on the device on the original price of the product that tax will not count that you are trading any device if there is any discount form the company so it may not counted in the tax.
Because goverment apply tax on the market price of the device
No they don't. If I trade in a car on a new car, I only pay the tax on the difference. Same thing here.
I understand that but I also do not have rights for this that I can change it
Well, I'm not going to be overcharged for taxes. Is there someone that can adjust this to the correct amount?
I understand that but Samsung does not charge you for this. No it can be corrected non of my colleague can adjust this amount
Samsung is charging me for this. I'm on Samsung's website buying a Samsung product.
I know they have to remit the tax to the state, but they are not going to over remit either.
I understand that but I also do not have rights and access for this as the cart gets build and we move to make the purchase so it shows the value of the cart
Due to which it is system generated and also we are not able to change it.
So the customer is just suppose to put up with being ripped off because the system has a bug?
Yes that is correct I hope I would be able to do anything in this.
But the tax amount can not be changed
Also if you select the instore pick up it will take the tax
LOL! Well, at least you're being honest that your system is ripping me off. Wow.
There are no stores near me.
I understand that I am putting my self on your position due to which I am able to understand you in this.
Makes it kind of hard to do business with them when they admit to ripping me off! Does anyone know how to get around being overcharged for taxes like this when working a trade with Samsung?
EDIT: Indent didn't work. Rep responses are italicized now.
08/05/2022
Hello and thanks for visiting Samsung.com!
Mobile support sent specific content you can only see in chat
Question before I buy
We’re happy to help! One sec while I check our experts’ availability...
Hi! You're with an Expert now.
Hello, Welcome to Samsung������. I am Abhishek your Pre-sales Expert let me help you with the best experience with Samsung today. May I know your Name to serve you better.������
I am trying to place an order for an S22 Ultra. Subtotal is $399.99 but tax is $135.85!! Why is the tax so high?
Okay I understand that no worries I will assist you for this till the last step.
As I want to let you know that the Tax is may vary form state to state also it depends on the government
Samsung does not charge you for the tax also Samsung provide you the free shipping on the product
That's true. But no state has 30%+ sales tax.
Tax should be around $38. So it's $100 too high.
As I want to let you know that also your tax will be counted on the device on the original price of the product that tax will not count that you are trading any device if there is any discount form the company so it may not counted in the tax.
Because goverment apply tax on the market price of the device
No they don't. If I trade in a car on a new car, I only pay the tax on the difference. Same thing here.
I understand that but I also do not have rights for this that I can change it
Well, I'm not going to be overcharged for taxes. Is there someone that can adjust this to the correct amount?
I understand that but Samsung does not charge you for this. No it can be corrected non of my colleague can adjust this amount
Samsung is charging me for this. I'm on Samsung's website buying a Samsung product.
I know they have to remit the tax to the state, but they are not going to over remit either.
I understand that but I also do not have rights and access for this as the cart gets build and we move to make the purchase so it shows the value of the cart
Due to which it is system generated and also we are not able to change it.
So the customer is just suppose to put up with being ripped off because the system has a bug?
Yes that is correct I hope I would be able to do anything in this.
But the tax amount can not be changed
Also if you select the instore pick up it will take the tax
LOL! Well, at least you're being honest that your system is ripping me off. Wow.
There are no stores near me.
I understand that I am putting my self on your position due to which I am able to understand you in this.