These are what you have to know in regards to the Note 7's recent events.
WHAT HAPPENED?
WHAT HAS SAMSUNG SAID SO FAR?
"Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you." (Samsung USA)
"We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available." (Samsung Global)
- Perform a device backup, factory reset and power down your Note 7 immediately
- Contact your carrier or retailer to discuss the available options.
- Options include exchanging for a Galaxy S7 or S7 edge, exchanging to a different phone from another manufacturer or a full refund.
- Proceed to your carrier store in order to proceed with the exchange/refund process
- Note that in some cases, Samsung may send you a return package with include fire and explosion-proof packaging with safety gloves. Follow the provided instructions to mail back the device.
No.
As of 12PM EST on Saturday, October 15th, the Galaxy Note 7 is officially banned by the United States Department of Transporation on airliners, whether it's powered on or off. Other airlines around the world like Qantas and Cathay Pacific have also announced similar measures. Expect other airlines and business to follow.
The ban means that the Note 7 cannot be carried onto any airliner and any attempt to sneak one in would be considered a criminal offense.
https://www.transportation.gov/briefing-room/dot-bans-all-samsung-galaxy-note7-phones-airplanes/
QANTAS GROUP STATEMENT ON SAMSUNG GALAXY NOTE 7 – TOTAL BAN - Qantas News Room
Travel information for passengers - Cathay Pacific
YES.
The Galaxy Note 7 is now officially recalled by the US Consumer Product Safety Commission, and as a result, the device cannot be taken onboard aircraft and selling the device, whether via retailers or online will be deemed illegal. Since the device has been cancelled, it will not receive an update to Android 7.0 Nougat, security patches and further new features plus bug fixes. The device may also receive updates that severely limits its functionality and in the worst case, may cause it to be totally worthless.
Please do return your Note 7, for the sake of your own safety and the safety of others around you. Dealing with a phone on fire is something no one wants to endure, so please do not take the risk.
No seriously, return your Galaxy Note 7 | Android Central
Our Android Central editors and bloggers have some coverage on the Note 7 situation. They will be linked below.
- Samsung offers $100 credit to swap your Note 7 for another Galaxy phone | Android Central
- CPSC issues second Galaxy Note 7 recall — 23 new fires involving replacement Notes | Android Central
- Samsung Galaxy Note 7 fires, recall and cancellation: Everything you need to know | Android Central
- Oculus disables Gear VR functionality on Galaxy Note 7 due to fire concerns | Android Central
- Samsung officially stops Galaxy Note 7 sales globally, urges owners to power down phones | Android Central
- How to back up the data on your Galaxy Note 7 before returning it | Android Central
- Samsung reportedly suspends Galaxy Note 7 production | Android Central
- AT&T and T-Mobile have suspended Note 7 sales, with Verizon up next [Updated] | Android Central
- Don't buy a Samsung Galaxy Note 7 | Android Central
Remember, please return your Note 7.
This thread will be updated periodically as new info pours in.
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