Hello Forum,
I'm interestted in the S10 preorder offer and I've been contacting Samsung customer service to get some info about the trade-in program and their answers has been completely contradictory. I've called at least 4 times and every time I received a different answer.
My case is that I have an S8+ that I would like to trade, I have this phone with tmobile under an EIP and still have some payments left on it. In the trade-in FAQ here: https://forums.androidcentral.com/e...Ffrequently-asked-questions%2F&token=iw4rMuhW ...... you can read:
"The device I’m trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you’re trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details."
However, every time I talked with the customer servive reps at Samsung they give me a differet answer, some says that I have to pay in full, another say no need, other say they can not guarantee that I will meet the requirements ..... whats happening here?? Its really confusing and I'm shocked with the lack of knoledge and / or training of the Samsungs CSRs.
Anyone can help, PLEASE?? Anyone with a real experience about this matter?? I would appreciate any input ....... Thanks a lot!!
I'm interestted in the S10 preorder offer and I've been contacting Samsung customer service to get some info about the trade-in program and their answers has been completely contradictory. I've called at least 4 times and every time I received a different answer.
My case is that I have an S8+ that I would like to trade, I have this phone with tmobile under an EIP and still have some payments left on it. In the trade-in FAQ here: https://forums.androidcentral.com/e...Ffrequently-asked-questions%2F&token=iw4rMuhW ...... you can read:
"The device I’m trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you’re trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details."
However, every time I talked with the customer servive reps at Samsung they give me a differet answer, some says that I have to pay in full, another say no need, other say they can not guarantee that I will meet the requirements ..... whats happening here?? Its really confusing and I'm shocked with the lack of knoledge and / or training of the Samsungs CSRs.
Anyone can help, PLEASE?? Anyone with a real experience about this matter?? I would appreciate any input ....... Thanks a lot!!