Urbane 2 - 3 attempts and AT&T plus me never got one working.....

[pdqgp]

Just spent several days with AT&T and just now the past day in their location and none of us were able to get the Urbane 2 to function fully on a remote connection. Nothing but the cloud with a line through it.

Even the employee of the store who has owned one from March and admitted was frustrated with what he thought was spotty connection was unable to get his to work.

Two new units, the live display unit and the one with the employee and none of them were able to function.

Very disappointing. Tried everything including replacing the sim card that comes pre-loaded. No-go. It would make and receive calls but connected remotely / disconnected from bluetooth it stayed disconnected and had no ability to send texts or connect to google, etc.

We also spent 40 minutes on the phone with LG tech support but there answer to escalating the call was that I would get a call back in 48hrs. Really? I wasn't going to leave the store with a device that didn't work. Not again. They clearly don't care.

We left the local LG rep a message as he frequents the stores but will wait to see if he can show me one that will work live. If so, i"ll but that one. Until then, I'm out. Sad day.

 

[foxbat121]

Probably a problem with your account activation or AT&T network at your place in general? It doesn't sound like hardware problem from what you have described. So, obviously LG won't be much help there.

 

[pdqgp]

Probably a problem with your account activation or AT&T network at your place in general? It doesn't sound like hardware problem from what you have described. So, obviously LG won't be much help there.

Two different stores reviewed my account and activations along with a customer care rep via phone with a three way call including an LG Specialist.. I have 7 total devices on my plan and all are working fine including my Gear S and yet no go for the Urbane 2. It showed as all being correct too.

I agree that somewhere something isn't clicking. Cloud Sync says it's on but without BT Connectivity there's no connection. Sim status shows the that the network is active and the watch will show LTE but the connection status is disconnected.

Have zero clue where to go from here other than again, leaving the LG a phone message and a text to see if he can get one up and running there. I'll buy it if he can. No reply from him yet.

 

[foxbat121]

I have asked you a question in another thread and not seeing your answer: how do you test remote connection when you are next to your phone within BT range?

 

[pdqgp]

I have asked you a question in another thread and not seeing your answer: how do you test remote connection when you are next to your phone within BT range?

Sorry. Must have missed it.

Basically just turning off Bluetooth on my phone. FWIW I'm using a Note 5.

 

[foxbat121]

Okay, then I truly have no idea why your watch won't have cell data.

 

[pdqgp]

Okay, then I truly have no idea why your watch won't have cell data.

Me too. Completely out of options. Rather PO'd really as I can't believe the people at AT&T and LG can't figure this out. Hoping the LG Rep gets back with me. I'm going to text him again to see when we can connect.

 

[StimulatorCam]

Rather PO'd really as I can't believe the people at AT&T and LG can't figure this out.

Just curious, but have you tried connecting to a different phone?

 

[json405]

I just want to make sure....I know you said Cloudsync is on so when you go into your Android Wear App on your Note 5 under settings and Privacy & personal data it shows on?

Usually when funky things like that with connectivity is happening, Google Play services is the culprit. First thing to do is make sure you have it up to date. If it is, then a clear data may be necessary. This might factory reset your LG urbane but it may fix your issue.

 

[pdqgp]

Just curious, but have you tried connecting to a different phone?

I have not. I only have a Note 3 and Note 5 to try and can't imagine either would be different.

I just want to make sure....I know you said Cloudsync is on so when you go into your Android Wear App on your Note 5 under settings and Privacy & personal data it shows on?

Yep.

Usually when funky things like that with connectivity is happening, Google Play services is the culprit. First thing to do is make sure you have it up to date. If it is, then a clear data may be necessary. This might factory reset your LG urbane but it may fix your issue.

I'll try playing with the cache of Google Play Services but I just updated my Note 5 to Marshmallow and today picked up another LG Urbane 2 to try out again.

AT&T has escalated me to their highest level of support after I spent another 2hrs in the store on the phone with tech support and with another group of employees who weren't able to help. Ironically the local LG rep wasn't able to help either.

It has to be something related to compatibility with AT&T.

 

[json405]

It's not just the cache, you'll have to clear data which is under manage storage in the Application manager when you choose google play services. There should be an option for Manage Wearable storage, you'll need to clear that one.

 

[pdqgp]

It's not just the cache, you'll have to clear data which is under manage storage in the Application manager when you choose google play services. There should be an option for Manage Wearable storage, you'll need to clear that one.

Thank you sir! Got it working.