Why does my messages app keep turning off text notifications?

[BQ282993]

I have a Samsung Galaxy S9, going to need a new phone soon but not there yet. Disclaimer over.

My messages app keeps turning off my messages notification. There's a little bell at the bottom right of each of my text threads that keeps getting crossed out automatically. Happens from time to time. I tried to turn on notifications but it wont let me. I have to manually go into each of my individual text threads and turn on the "bell" to get notifications that I've received a text. It's exhausting. How to I fix this quickly &/or prevent it from happening?

 

[B. Diddy]

Welcome to Android Central! Is Do Not Disturb turning on at any point?

 

[BQ282993]

Thank you! No, DND was never turned on. I'll be texting throughout the day and all of a sudden I'll stop receiving the notifications for every single text thread. Still get notifications for my other apps. Here is a screenshot of the issue I was talking about. Those crossed out bells just come out of no where, and it's for every single text conversation. Really aggravating. I appreciate the reply!

 

[B. Diddy]

That sure sounds annoying!

Do you use a smartwatch at all that might be muting notifications on the phone?

 

[BQ282993]

No smart watch or anything

 

[B. Diddy]

How frequently does this happen? If it seems pretty frequent, see if it also happens in Safe Mode: https://www.t-mobile.com/support/tu...galaxy-s9/topic/settings/how-to-use-safe-mode. If it doesn't, then some app you installed is probably responsible (whether it's intended or not would be unclear).

 

[BQ282993]

It comes and goes. It probably happened a few times a year or two ago, seemed to have gone away, but most recently it happened a few weeks ago and then again last night.

I spent about an hour manually turning notifications back on for the texts and then last night out of nowhere, they were all turned off again. I'll try safe mode. I really appreciate your help. Have you ever heard of this happening with galaxy phones before?

 

[B. Diddy]

I haven't heard of that, but maybe @mustang7757 can weigh in. I agree that it's odd for every individual thread to become muted -- if something were muting the app, I would've expected just the main notification setting to turn to silent.

 

[mustang7757]

That is strange, try clearing the apps data and force stop it , it will repopulate everything as long as you have back up and sync on

 

[BQ282993]

That appears to have done the trick! You guys rock. I appreciate the help!