why has MMS notifications stopped when mobile data is not turned on

[wooleybear]

Since doing some app updates notifications for MMS are not working unless mobile data is turned on. This was NOT a system update, just apps. It is non functioning on the default app and chomp ( the app I use regularly). I'm not talking about receiving the MMS, just the notification that there is a message. It worked yesterday. All the notification settings are correct on both apps. I have disabled the default app, cleared the cache on both apps, cleared the cache partition,and a soft reset. Nothing helps. It is running android 8 so doesn't have the option to toggle on the "receive MMS with mobile data off" option. Any ideas anyone?

 

[B. Diddy]

MMS requires mobile data to be on -- otherwise, you'll only receive a message saying "Tap to Download." Are you saying that before, you would get notifications for these "Tap to Download" messages as well?

 

[mustang7757]

Which device?

 

[wooleybear]

I would get a notification in the notification panel that I had a message. Now I don't even get that.

The device is a moto G6 play

 

[B. Diddy]

Does this also happen in Safe Mode? https://www.motorola-support.com/us-en/?page=device/motorola/moto-g6-play/topic/reset/safe-mode/1

 

[Laura Knotek]

Were any of these app updates for the messaging apps?

 

[mustang7757]

The device is a moto G6 play

Try clearing Data then force stop message app

Sent from my Pixel 6 Pro using AC Forums mobile app

 

[wooleybear]

yes, there were updates to both SMS apps

I did clear data and force stop

yes it happens in safe mode

 

[mustang7757]

Try resetting network

Sent from my Pixel 6 Pro using AC Forums mobile app

 

[wooleybear]

Let me try resetting the network. That makes me nervous though

 

[wooleybear]

Resetting the network didn't do anything.

 

[mustang7757]

Resetting the network didn't do anything.

You using google message?
Like B. Diddy mentioned need mobile data on to get mms messages and google can be done through WiFi

 

[wooleybear]

You using google message?
Like B. Diddy mentioned need mobile data on to get mms messages and google can be done through WiFi

It happens on google messages AND chomp. I know how to GET the MMS. My problem is there is no longer even a notification that there IS an MMS message unless you leave mobile data on.

 

[mustang7757]

It happens on google messages AND chomp. I know how to GET the MMS. My problem is there is no longer even a notification that there IS an MMS message unless you leave mobile data on.

That's strange especially you cleared data and force stop the app, do you have notifications on ? Do you use a 3rd party launcher?

 

[wooleybear]

Yes, notifications are on. No third party launcher, and it happens when using either sms app.

 

[tube517]

Have you checked your APN setting to make sure they are correct for your carrier?

 

[wooleybear]

Yes, APN settings are correct

 

[mustang7757]

Your using any VPN or Ad blockers? App cleaners, anti-virus?

 

[wooleybear]

No to VPNs ,ad blockers, anti-virus or app cleaners.

 

[mustang7757]

No to VPNs ,ad blockers, anti-virus or app cleaners.

If using google message long press the message icon tap info >upper right corner tap>uninstall the update to the app and dont let play store automatically update it and see if it works?