Why isn't my Samsung Galaxy Grand opening the play store?

[AC Question]

my samsung galaxy grand did'nt open play store

i restart my phone many times or reset all setting's

 

[B. Diddy]

Re: my samsung galaxy grand did'nt open play store

Welcome to Android Central! What happens when you open the Play Store? Does it freeze? Do you get an error message?

Did the Play Store come preinstalled on the phone, or did you have to install it yourself?