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  1. Thread Author  Thread Author    #151  

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    chuck, what are you doing differently? the mail size has almost doubled in two days.
    Nexus 5!
    The path to enlightenment begins with an unlocked bootloader...

    twitter.com/indianajonze
  2. #152  

    Default

    Quote Originally Posted by meyerweb View Post
    Chuck, what email accounts do you have set up in HTC mail? EAS, or POP/IMAP, or both?

    Thanks,
    I have
    One Gmail
    One Exchange
    One Cox *
    One Hotmail *
    One Yahoo *

    * My Settings are Temp Storage = SD card
    mail size limit = 25kb
    Download three days
    Frequency = 15 minutes
  3. #153  

    Default

    Quote Originally Posted by indianajonze View Post
    chuck, what are you doing differently? the mail size has almost doubled in two days.
    I can't explain yesterdays increase, but today I downloaded a 8mb attachment. As the mail size went up and down, I thought it had to do with the number of emails received and were removed(Three day settings). I'm still not clearing the cache, or deleting any emails, just letting time take it's course.

    At this point I'm expecting the memory issue really soon.
  4. #154  

    Default 2nd time for the low memory problem

    incredible...

    htc mail is at 123mb. cache, trash, peep cache, and all of the other waving of dead chickens has been done.

    First time, did a factory reset and rebuilt it.

    Have not done that again, nor installed k9. Can't download any progs now due to "low memory", although the stats show up as:

    device / total / available

    sd card 7.4gb 7.39gb
    internal phone storage 6.6 gb 6.52gb
    phone memory 748mb 699mb

    htc mail shows 123mb, zero cache...

    clearly, this is not a phone for a businessman. maybe good for a person who has a lot of time to geek out on a cell phone, and doesn't mind rebuilding it every few weeks to keep it running.

    I will have to nuke it to be able to get k9. hope that is the proper dead chicken to wave at this problem.

    Of interest to me sociologically is how everyone seems to be quite complacent about the absence of the manufacturers involved providing any help on this $1,200 per year service, $200 device.

    I will chalk that up for a success in education in America. "Call cell phone customer service?? Are you nuts??"
  5. #155  

    Default as expected, insufficient memory for sms/mms

    Now have both icons.

    low memory and "not enough storage space for sms/mms".

    A very interesting design to put email into the most limited segment of memory on the phone.... I have attachments going to sd card, or so my settings say.

    Mail crashes, can't down load any software from market. Bricked other than as a phone, so far that still works.
  6. #156  
  7. Thread Author  Thread Author    #157  

    Default

    well if its saving browser data, i suppose that could add up in short order. if it's aggregating embedded pictures from your emails into this stealth folder, then it would make perfect sense, actually. the only problem is that after my wipe i noticed that folder was left and deleted it manually. since the wipe all ive used is k9, and i'm not repeating the low memory issue at all. so i still think it's the htc mail, but this new issue probably doesnt help
    Nexus 5!
    The path to enlightenment begins with an unlocked bootloader...

    twitter.com/indianajonze
  8. #158  

    Default

    I'm using HTC Mail only for an exchange account, at the moment. I have it set not to automatically download attachments, but I have downloaded a few manually. I've had the phone for a week, and so far my total usage for Mail is only 5.4 MB, and the cache is at 0. I wonder if whatever the problem is only affects Pop or Imap accounts.
  9. #159  

    Default

    Apparently the HTC version packs and saves. Here's a hint (in case you haven't read all of this thread): use another app, or keep everything to the minimum. 3 days or less and smaller downloads.

    I recommend K-9.

    ....my $.02.
  10. #160  

    Default

    Reset + 32 days

    Internal phone memory 6.6 total, 6.11 avail
    Phone Memory 748 total, 702 no change
    HTC mail 35.25 down from 40.23 yesterday ( 26.80 data + 8.44 cache)


    When I have to reset my phone again, I will probably just have everything imported to Google, maybe... Hopefully Exchange and Google alone wont be a issue.
  11. #161  

    Default

    Reset + 33 days

    Internal phone memory 6.6 total, 6.11 avail
    Phone Memory 748 total, 701 no change installed two apps
    HTC mail 33.69 down from 35.25 yesterday ( 26.58 data + 7.11 cache)
  12. #162  

    Default

    Reset + 34 days


    Internal phone memory 6.6 total, 6.11 avail

    Phone Memory 748 total, 701 no change

    HTC mail 19.52 down from 33.69 yesterday ( 19.52 + 7.02 cache)
  13. #163  

    Default

    Reset + 34 days


    Internal phone memory 6.6 total, 6.11 avail

    Phone Memory 748 total, 701 no change

    HTC mail 26.53 down from 33.69 yesterday ( 19.52 + 7.02 cache)
  14. #164  

    Default

    Reset + 35 days


    Internal phone memory 6.6 total, 6.11 avail
    Phone Memory 748 total, 701 no change
    HTC mail 26.89 up from 26.53 yesterday ( 18.32 + 8.57 cache)
  15. #165  

    Default

    Reset + 36 days

    Internal phone memory 6.6 total, 6.11 avail
    Phone Memory 748 total, 701 no change
    HTC mail 26.86 down from 26.89 yesterday (18.83 + 8.03 cache)
    Thanked by:
    ezun 
  16. #166  
    ezun's Avatar

    Posts
    99 Posts
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    Default

    Hey Chuck - this is all very good information and it looks like you've nailed down the issue to the settings.

    The group here has done an amazing amount of trouble shooting as a community. Has all of this information been given to HTC so they can use it to troubleshoot/resolve the issue?
    BB9700 -> Droid Incredible -> Droid X
  17. #167  

    Default

    Thanks to Tchuck for his daily updates. This is quite helpful. I had this problem and had to hard reset my phone to make it work. After I got it working, I switched to Gmail for my 2 POP3 accounts and have been using it without any problems.
    I did contact HTC when I had my issue, but they took to long to get back to me before I had to hard reset my phone. Then they wanted me to reactivate the HTC mail app to see if this happens again. I told them "No way" am I reinstalling an app that might brick my phone for a second time. After a couple of weeks, I got a survey of my HTC support experience. I flamed them in the survey for telling me to recreate the problem. Now they have contacted me again with someone from "Escalations Dept.". I'm hoping that I can work with them to explain this issue, and refer them to this thread where they can see what others have experienced.

    Overall, I see that one person who did a hard reset had to reset a second time, then switched to a different email app. Has anyone else had to reset multiple times? Does it seem like once you hard reset you "usually" don't get the error message again?

    DG
  18. #168  

    Default

    ezun and Guru, HTC told me, after my reset, to load programs, email accounts,etc, one by one over a period of days to see what/when the low memory warning would pop up and then call them back. Well after a month, it's been a long time coming. Maybe it will not happen again, who knows. If i have to reset my phone I will just use Google/POP combo too. And the one Exchange account I have. The funny thing that I never brought up before is that my wife has the Incredible, had to reset her phone one- two weeks before i did, and has not had any issues at all after her reset. She has four email accounts, all POP, same low setting three days download etc. and her HTC mail is never above 10MB. Of course she don't use email very much, just to check for one or two notes, when she feels like it.

    So in a nut shell, one reset, no issues after setting the options to a "Low" setting. I am considering going to "Unlimited" setting to see if the phone will crash. The only thing that is keeping me from doing so, is re- building my bookmarks.

    Great Phone, except for this mail issue and the battery could be better...

    Reset + 37 days

    Internal phone memory 6.6 total, 6.11 avail
    Phone Memory 748 total, 701 no change
    HTC mail 28.57 up from 26.86 yesterday (19.68 + 8.89 cache)
    Thanked by:
  19. #169  

    Default

    Ok. I have read though almost all of these post and have to say, no of this has worked for me as of yet. Maybe its because I do not know what I am doing. I don know. I deleted my HTC mail account and cleared all its cash before hand. still have the error. Deleted more apps. Still have the error. I try to replay to a text, it tells me I don't have enough memory. I try to download the K9 mail, not enough memory, force close. now the phone is freezing up. It all started this morning and has just gotten worse. I have had the phone almost 3 weeks. Only one email in the HTC and one Gmail.
    I did have about 129mgs on the HTC and was only able to get ride of it by deleting the HTC mail account all together.
    I bought this phone due to the lack of memory on the BB. looks like I still have the same problem with a more expensive phone.
    Can someone post a step by step prceedure on how they did the hard reset and what they did to fix this issue. I am getting really upset with this whole thing.
  20. #170  

    Default

    Thanks to TC for your dedication to posting your statuses. I would be interested in your experience if you changed your settings. Don't know if this might help your bookmarks issue but I use on my various computers "Xmarks". Its found at: Xmarks | Bookmark Sync and Search It is a browser plugin that syncs your bookmarks between multiple computers. You create an online account and it sync between multiple OSs and browsers. I just made this a bookmark on my phone and now I have access to all my bookmarks.

    I just got done writing to HTC Escalations department. I gave them the link to this thread to see what others have experienced. Hopefully they will be able to either figure out this problem or tell us that it won't happen again once you do a reset.

    DB77- to do a factory reset do the following:
    From the home screen press the Menu button. Press the Settings button. Scroll down to Privacy button. Select the Factory Data reset. Follow prompts.
    The only "fix" for sure to this problem is to not use the HTC mail app. Gmail and K9 are both able to check other POP3 accounts.
  21. #171  

    Default

    Thank you Digital. I will give that a try.
  22. #172  
    ezun's Avatar

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    Default

    it sure would be nice if this ROM UPDATE also addresses the "phone storage getting low" issue.
    BB9700 -> Droid Incredible -> Droid X
  23. #173  

    Default

    i use gmail and was using the native mail for my hotmail account but switched to K-9. I was going to forward my hotmail to the gmail but i dont use it that much so i dont want all the mail pushed. You mentioned gmail will check pop accounts, how can you set that up? as far as i see its only for gmail accounts. thanks
  24. #174  
    RIMMAN's Avatar

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    Quote Originally Posted by kicko View Post
    i use gmail and was using the native mail for my hotmail account but switched to K-9. I was going to forward my hotmail to the gmail but i dont use it that much so i dont want all the mail pushed. You mentioned gmail will check pop accounts, how can you set that up? as far as i see its only for gmail accounts. thanks
    You can set gmail to use POP3 settings:

    Gmail POP3 Configuration
  25. #175  

    Default

    Hey DigitalGuru, Thanks for suggesting Xmarks. I checked out their site and can't find any documentation on syncing/saving bookmarks on/from our phones. Am I missing something here? In the whole scheme of things I guess my bookmarks shouldn't be that big of a deal.

    Thanks again


    Reset + 38 days

    Internal phone memory 6.6 total, 6.11 avail
    Phone Memory 748 total, 701 no change
    HTC mail 30.98 up from 28.57 yesterday (21.96 + 9.02 cache)
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