My wife's Note2, bought new from Verizon, never rooted, never messed with. It's begun to lock up without provocation, and the only way to get it to respond is to remove the battery and restart.
1. It does this regardless of remaining battery. The battery does not discharge especially quickly or abruptly.
2. By "lock up" I mean that the screen goes black and becomes non-responsive.
3. Sometimes, but not always, the blue notification light will pulse slowly.
4. It locks up both while in use and if it's been left dormant for a while.
5. I have NOT tried a factory reset,
We'd like to NOT have to replace this phone, as it has been a good tool and she likes it. Any ideas about a possible solution?
Thanks in advance
1. It does this regardless of remaining battery. The battery does not discharge especially quickly or abruptly.
2. By "lock up" I mean that the screen goes black and becomes non-responsive.
3. Sometimes, but not always, the blue notification light will pulse slowly.
4. It locks up both while in use and if it's been left dormant for a while.
5. I have NOT tried a factory reset,
We'd like to NOT have to replace this phone, as it has been a good tool and she likes it. Any ideas about a possible solution?
Thanks in advance