FreezingD
Member
I can tell you that I just finished battling verizon on this myself. It is not an easy battle, the CSR has to fight the system themselves to make this happen and it MUST NOT be common knowledge for them to know exactly how to get the system to accept it. After we had made the switch (keeping the original contract) I was told by the CSR that the root cause was coming from an OLD sim card to a new one. Don't know if this is true or not, I just know that I had to be very firm about the date of the order (the girl was trying to tell me that I ordered on 7/6. No, my dear, that was my ship date!)
Be calm. Be firm. Have your original order confirmation email handy. It is your contract they agreed to when the sale terms were originated.
I will re-check my account tomorrow online to verify that all is well.
Be calm. Be firm. Have your original order confirmation email handy. It is your contract they agreed to when the sale terms were originated.
I will re-check my account tomorrow online to verify that all is well.