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  1. Thread Author  Thread Author    #1  

    Default Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    I finally talked to someone at Verizon who didn't give me the deer in the headlight look when discussing all the issues with the latest OTA. According to an email between Verizon and Samsung, a fix is in the works. Now, Samsung set a July time frame for a fix which could be anytime by the beginning of July or the end. I know this sucks, big time. However, at least someone has finally realized that there is a problem. The recent update has been pulled. Also, if you choose to get a CLNR replacement, there is no guarantees that the most recent update hasn't been loaded. I'm sure some have, some have not. It's like rolling the dice.

    Just wanted to pass this along and to obviously take it with a grain of salt. I'm just passing on info that came out to the Verizon tech support today. Even though they said July, fingers crossed that it's before then!

    Posted via Android Central App
    nyry and irocroe like this.
  2. #2  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    they are slowing down the returns
  3. #3  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Quote Originally Posted by mgloss View Post
    I finally talked to someone at Verizon who didn't give me the deer in the headlight look when discussing all the issues with the latest OTA. According to an email between Verizon and Samsung, a fix is in the works. Now, Samsung set a July time frame for a fix which could be anytime by the beginning of July or the end. I know this sucks, big time. However, at least someone has finally realized that there is a problem. The recent update has been pulled. Also, if you choose to get a CLNR replacement, there is no guarantees that the most recent update hasn't been loaded. I'm sure some have, some have not. It's like rolling the dice.

    Just wanted to pass this along and to obviously take it with a grain of salt. I'm just passing on info that came out to the Verizon tech support today. Even though they said July, fingers crossed that it's before then!

    Posted via Android Central App
    So with the way VZW does things with OTA release that should mean they will release it to us August 2013 or September 2013 if Samsung gives it to VZW in July 2013. That is not a very acceptable schedule, customers need to put more heat on VZW more on VZW because according to them the reason OTA's take so long to come out is they are thoroughly testing the software to minimize problems for it's customers. VZW must have put the heads were the sun don't shine on the last release they just pulled and then turned around and blamed Samsung. I guess they have to blame someone, anyone but themselves.
    Silent Patriot likes this.
  4. #4  
    gozirra's Avatar

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    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Gotta squeeze in that NSA-ware somehow.
    mgloss likes this.
  5. #5  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Lmao
  6. #6  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Other than the battery getting sucked, I don't seem to be having any problems with the new update.
    I did turn the dual screen off though. That sucks since it's only certain programs that use it.

    --Tapatalk on SGS3.
    Samsung Galaxy S3 4gLTE
  7. #7  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    No problems yet, but lost gmail update

    Posted via Android Central App
    rxgadget likes this.
  8. #8  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    This update has crippled my phone. 90% of the places that I would get a strong 4g signal now goes to 3g. Pages will not load due to slow connection. I use this as a mobile hotspot and I'm not getting what I paid for!! This needs to be fixed ASAP!!
    ryangur and irocroe like this.
  9. Thread Author  Thread Author    #9  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    I'm with you 100%. My connection speed is virtually non existent and I'm even experiencing problems sending texts. Beyond frustrating!!

    Posted via Android Central App
    ryangur and irocroe like this.
  10. #10  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    They have turned our data reception into the Gnex. Ahhhhhh! Bleh.
  11. #11  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Quote Originally Posted by mgloss View Post
    I finally talked to someone at Verizon who didn't give me the deer in the headlight look when discussing all the issues with the latest OTA. According to an email between Verizon and Samsung, a fix is in the works. Now, Samsung set a July time frame for a fix which could be anytime by the beginning of July or the end. I know this sucks, big time. However, at least someone has finally realized that there is a problem. The recent update has been pulled. Also, if you choose to get a CLNR replacement, there is no guarantees that the most recent update hasn't been loaded. I'm sure some have, some have not. It's like rolling the dice.



    Just wanted to pass this along and to obviously take it with a grain of salt. I'm just passing on info that came out to the Verizon tech support today. Even though they said July, fingers crossed that it's before then!

    Posted via Android Central App
    Looks like they offered you a CLNR. Did they offer to credit you per month for unusable data? Just a thought before I call them.
  12. #12  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    The first tech support girl didn't have a clue. Or she pretended not to have a clue. She wanted me to jump through all these hoops while I was at the airport waiting to catch a flight. I hung up and called back on my "crackberry" and got someone else. He readily admitted there is a problem with the software. He said they quit rolling out the software update. No ETA on a software fix. I asked him if VZW wanted me to go without the phone data and hotspot data I'm paying for while they're trying to figure it out. He said he'd fix the problem by shipping me a CLNR. Will keep you posted.
  13. #13  
    yellowmac's Avatar

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    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Verizon need to teacher their tech's how to roll back the update to the previous version. If the phone company sends an alert about a update... changing the sims card and factory rest is not cutting it .. I don't want a replacement phone for their error ... replacement should be the last result after the roll back

    Posted via Android Central App
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    eibbed0001 and irocroe like this.
  14. #14  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Quote Originally Posted by racquetballer View Post
    He said he'd fix the problem by shipping me a CLNR.
    When Verizon sends a CLNR, do they make you ship back your old device?
  15. Thread Author  Thread Author    #15  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Yes. However, your CLNR replacement phone may or may not have the update on it. I'm going to suffer and wait this out. I would rather not trade in my new phone for a refurbished one. Fingers crossed that a fix will come out soon.

    Posted via Android Central App
    irocroe and mrtwohands like this.
  16. #16  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Quote Originally Posted by mgloss View Post
    Yes. However, your CLNR replacement phone may or may not have the update on it. I'm going to suffer and wait this out. I would rather not trade in my new phone for a refurbished one. Fingers crossed that a fix will come out soon.

    Posted via Android Central App
    I'm lucky in that I have wifi at home, in my car and a secure system at work. Otherwise I'd just leave the sucker at home. Amazing the battery can lose 15% in a couple hours doing nothing, and that's on wifi!
  17. #17  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Quote Originally Posted by mgloss View Post
    Yes. However, your CLNR replacement phone may or may not have the update on it. I'm going to suffer and wait this out. I would rather not trade in my new phone for a refurbished one. Fingers crossed that a fix will come out soon.

    Posted via Android Central App
    Don't suffer! You can roll the software back to the VRBMB1 version very easily. Instructions are in this forum. Believe me it is very easy, it takes longer to download the files then to do the rollback. You will love your GS3 again.
  18. #18  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Most of the posters I've seen have been positive about the CLNR they've received. Luckily the 4g data seems to work fine at home but at work it goes to 3x the 1x most of the day (Used to be strong 4g). They are sending me a 32gig S3 (Yes I made sure they replaced like with like). If the CLNR does not solve my problem I think I will pull the trigger on a S4 on swappa.
  19. Thread Author  Thread Author    #19  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    I have thought many times about rolling back the software. Maybe I'm just scared that I will mess this phone up worse than it already is.

    Posted via Android Central App
  20. #20  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Quote Originally Posted by racquetballer View Post
    This update has crippled my phone. 90% of the places that I would get a strong 4g signal now goes to 3g. Pages will not load due to slow connection. I use this as a mobile hotspot and I'm not getting what I paid for!! This needs to be fixed ASAP!!
    flash one of the older modems and it will go back to the way it was
  21. #21  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    CLNR is on it's way. Unfortunately I have NO time to mod my phone. If the CLNR doesn't work like my original S3, I'll pull the trigger on a new S4 on swappa. I got to have my unlimited data plan.
  22. #22  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Rolling phone back to MB1 takes 15 minutes tops, well worth having a fully working phone again..
    Murphy5111 likes this.
  23. #23  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Quote Originally Posted by mgloss View Post
    Yes. However, your CLNR replacement phone may or may not have the update on it. I'm going to suffer and wait this out. I would rather not trade in my new phone for a refurbished one. Fingers crossed that a fix will come out soon.

    Posted via Android Central App
    I spoke with Verizon yesterday to get me a replacement phone. They put me on hold to "call" Samsung to verify if the replacement phones would have the update and they said no because they stopped pushing them out. They assured me that my replacement would not have the newest update. It is supposed to be here monday so we shall see.
  24. #24  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    Quote Originally Posted by Darkcloud_55 View Post
    Rolling phone back to MB1 takes 15 minutes tops, well worth having a fully working phone again..
    It took me a little longer, but due to the update roll back had to go through the app optimization process for 403 apps. Worked fine and back to the PROVEN and LESS BLOAT rmb1 stock firmware.

    My advice is roll back and not take an update. You will still get the extra bloat with the future fix update.

    If they didn't want the bloat, they would simply set up to roll back to rmb1 now, rather than wait a month or more for an update to fix. That is a long time for customers to deal with the poor update.

    That said, a 770 mb stock rom roll back might be problematic as an OTA. Not sure they can simply "undo" just the update parts.
  25. #25  

    Default Re: Just got off the phone at Verizon......repair is in the works for the recent OTA gaggle!

    I recieved a CLNR, but upon booting up the phone was immediately prompted to install the update. I deferred for the max 5 days, but now i seem to be stuck in a loop of repeatedly deferring every 5 days. Is there any way to prevent the phone from updating now that it has apparently been pulled, and prevent that reminder from popping up every 5 days?
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