Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 21 of 21
Like Tree4Likes
  • 1 Post By rocketman2000
  • 1 Post By OperationA7X
  • 2 Post By rocketman2000
  1. Thread Author  Thread Author    #1  
    rocketman2000's Avatar

    Posts
    33 Posts
    ROM
    Scott's CleanROM Pro 4.5

    Default "Unfortunately, HTC Sense has stopped" loop

    Hello, my Rezound ran out of battery earlier today at work and turned off, so when I got home, I plugged it into my charger and turned it on a few minutes later (i.e. once it had about 10% charge or so). When it loaded, I unlocked my phone, and it attempted to load my home screen, but an error window showed "Unfortunately, HTC Sense has stopped." When I clicked OK, my phone just repeated the same thing with the same result.

    Now, my phone is stuck in this loop, and I cannot access my home screen. I tried 1) restarting my phone and 2) turning it off/removing the battery/turning it on again, but the problem persists. Does anybody have any suggestions for this problem? Thank you!
  2. #2  
    acejavelin's Avatar

    Posts
    1,203 Posts
    Global Posts
    1,205 Global Posts
    ROM
    SimpleAOSP & Hells-Core

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Quote Originally Posted by rocketman2000 View Post
    Hello, my Rezound ran out of battery earlier today at work and turned off, so when I got home, I plugged it into my charger and turned it on a few minutes later (i.e. once it had about 10% charge or so). When it loaded, I unlocked my phone, and it attempted to load my home screen, but an error window showed "Unfortunately, HTC Sense has stopped." When I clicked OK, my phone just repeated the same thing with the same result.

    Now, my phone is stuck in this loop, and I cannot access my home screen. I tried 1) restarting my phone and 2) turning it off/removing the battery/turning it on again, but the problem persists. Does anybody have any suggestions for this problem? Thank you!
    You can try clearing the cache partition, but I have a sneaking suspicion you will have to factory default.
    Current Personal Phone: Google Nexus 4 on AT&T (SimpleAOSP/hells-Core Kernel/LTE)
    Current Work Phone: LG G2 VS980 on VZW (Snuzzo's Plain-Andy ROM)
    Current Tablet: iPad 4/Samsung Galaxy Note Pro 12.2
    Other phones "in the family": HTC One (M7), Moto G GPE, LG G2
    Previous/Retired Android Devices: HTC Aria/Incredible 2/Rezound/DNA, Samsung Stratosphere, SGS2 Skyrocket, Nextbook 8P
    Thanked by:
  3. Thread Author  Thread Author    #3  
    rocketman2000's Avatar

    Posts
    33 Posts
    ROM
    Scott's CleanROM Pro 4.5

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Quote Originally Posted by acejavelin View Post
    You can try clearing the cache partition, but I have a sneaking suspicion you will have to factory default.
    So I tried doing that - I held volume down/Power to get into HBOOT. Then, I scrolled down to 'Recovery' and when I selected it, my phone went to a black screen with an image of a phone and a red triangle (or something along those lines). After a few minutes, it rebooted on its own back to this state.

    In case anybody is wondering, this phone is not rooted (and never has). Any ideas on what might be happening or how to fix it? I can maneuver my way into various apps and the Settings if need be, but the actual home screen/HTC sense is not working and giving me that error message repeatedly. Thank you!
  4. #4  
    OperationA7X's Avatar

    Posts
    1,434 Posts
    ROM
    BoRKeD/1.2 GHz stock

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Quote Originally Posted by rocketman2000 View Post
    So I tried doing that - I held volume down/Power to get into HBOOT. Then, I scrolled down to 'Recovery' and when I selected it, my phone went to a black screen with an image of a phone and a red triangle (or something along those lines). After a few minutes, it rebooted on its own back to this state.

    In case anybody is wondering, this phone is not rooted (and never has). Any ideas on what might be happening or how to fix it? I can maneuver my way into various apps and the Settings if need be, but the actual home screen/HTC sense is not working and giving me that error message repeatedly. Thank you!
    When you see the red triangle, as soon as you see it, hold down the Volume Down button and then press the Power button. You should now see the stock recovery.

    Sent from my HTC Vivid WCX using Android Central Forums
    Sent from my HTC DROID Vivid Ultra BoRKeD using Android Central Forums.
    Thanked by:
  5. Thread Author  Thread Author    #5  
    rocketman2000's Avatar

    Posts
    33 Posts
    ROM
    Scott's CleanROM Pro 4.5

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Quote Originally Posted by OperationA7X View Post
    When you see the red triangle, as soon as you see it, hold down the Volume Down button and then press the Power button. You should now see the stock recovery.
    Thanks - for some reason the Volume Down + Power didn't work for me, but Volume Up + Power did. Anyway, I cleared my cache partition and rebooted to no avail. I really have no idea what could have suddenly brought this on... are there any alternatives/suggestions besides doing a factory reset?
  6. #6  
    acejavelin's Avatar

    Posts
    1,203 Posts
    Global Posts
    1,205 Global Posts
    ROM
    SimpleAOSP & Hells-Core

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Quote Originally Posted by rocketman2000 View Post
    Thanks - for some reason the Volume Down + Power didn't work for me, but Volume Up + Power did. Anyway, I cleared my cache partition and rebooted to no avail. I really have no idea what could have suddenly brought this on... are there any alternatives/suggestions besides doing a factory reset?
    VOL DN+PWR -> Recovery -> VOL UP+PWR is the correct procedure to get to the stock recovery menu.

    Unfortunately no, unless you are rooted with custom recovery and a valid nandroid backup then your only option is pretty much to do a factory reset. You might be able to recover some information by booting the phone, leaving the screen blanked, then connect the USB cable to a PC... wait a few minutes and open the pull down shutter (do not unlock) and hit the USB symbol and change it to DIsk Drive and you should be able to browse the phone with a PC and get pics and files off but you won't be able to get text messages or contacts.
    Current Personal Phone: Google Nexus 4 on AT&T (SimpleAOSP/hells-Core Kernel/LTE)
    Current Work Phone: LG G2 VS980 on VZW (Snuzzo's Plain-Andy ROM)
    Current Tablet: iPad 4/Samsung Galaxy Note Pro 12.2
    Other phones "in the family": HTC One (M7), Moto G GPE, LG G2
    Previous/Retired Android Devices: HTC Aria/Incredible 2/Rezound/DNA, Samsung Stratosphere, SGS2 Skyrocket, Nextbook 8P
    Thanked by:
  7. #7  
    OperationA7X's Avatar

    Posts
    1,434 Posts
    ROM
    BoRKeD/1.2 GHz stock

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Whoops, yeah, sorry, I haven't been stock in ages. But from there, clear cache. If not, reboot your phone. When it turns on, press and hold down the Volume Down button all the way, and if the phone boots up, it will say "Safe Mode" in the bottom left corner. From there, that means an app turned malicious or you recently installed a malicious app. Uninstall said app and reboot your phone normally, and if it boots up normally, you're good.

    Sent from my HTC Vivid WCX using Android Central Forums
    Sent from my HTC DROID Vivid Ultra BoRKeD using Android Central Forums.
    Thanked by:
  8. #8  
    acejavelin's Avatar

    Posts
    1,203 Posts
    Global Posts
    1,205 Global Posts
    ROM
    SimpleAOSP & Hells-Core

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Quote Originally Posted by OperationA7X View Post
    Whoops, yeah, sorry, I haven't been stock in ages. But from there, clear cache. If not, reboot your phone. When it turns on, press and hold down the Volume Down button all the way, and if the phone boots up, it will say "Safe Mode" in the bottom left corner. From there, that means an app turned malicious or you recently installed a malicious app. Uninstall said app and reboot your phone normally, and if it boots up normally, you're good.

    Sent from my HTC Vivid WCX using Android Central Forums
    Yes, I forgot about Safe Mode... Good call OperationA7X, do this first if possible. Also from Safe Mode you should be able to go to into Messages and backup SMS to the SD Card and go into contacts and move them all to Google (the optimal way to backup contacts). That is usually 99% of the battle with having to do a forced factory reset.
    Current Personal Phone: Google Nexus 4 on AT&T (SimpleAOSP/hells-Core Kernel/LTE)
    Current Work Phone: LG G2 VS980 on VZW (Snuzzo's Plain-Andy ROM)
    Current Tablet: iPad 4/Samsung Galaxy Note Pro 12.2
    Other phones "in the family": HTC One (M7), Moto G GPE, LG G2
    Previous/Retired Android Devices: HTC Aria/Incredible 2/Rezound/DNA, Samsung Stratosphere, SGS2 Skyrocket, Nextbook 8P
    Thanked by:
  9. #9  
    OperationA7X's Avatar

    Posts
    1,434 Posts
    ROM
    BoRKeD/1.2 GHz stock

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    And now we both wait and see, and hope that either of our suggestions worked. :-)

    Sent from my HTC Vivid WCX using Android Central Forums
    Sent from my HTC DROID Vivid Ultra BoRKeD using Android Central Forums.
    Thanked by:
  10. Thread Author  Thread Author    #10  
    rocketman2000's Avatar

    Posts
    33 Posts
    ROM
    Scott's CleanROM Pro 4.5

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Quote Originally Posted by OperationA7X View Post
    And now we both wait and see, and hope that either of our suggestions worked. :-)

    Sent from my HTC Vivid WCX using Android Central Forums
    Thank you, OperationA7X and acejavelin!! I was able to boot into safe mode, and everything works smoothly while in Safe Mode - so I assume this means (as OperationA7X said) that one of my recent apps must be the culprit. I have a vague idea as to which apps I recently installed, but do you know if there happens to be an easy way to see apps installed sorted by date? If not, that's fine - I can uninstall apps until I find the culprit... it definitely beats doing a factory reset!
    acejavelin likes this.
  11. #11  
    OperationA7X's Avatar

    Posts
    1,434 Posts
    ROM
    BoRKeD/1.2 GHz stock

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Quote Originally Posted by rocketman2000 View Post
    Thank you, OperationA7X and acejavelin!! I was able to boot into safe mode, and everything works smoothly while in Safe Mode - so I assume this means (as OperationA7X said) that one of my recent apps must be the culprit. I have a vague idea as to which apps I recently installed, but do you know if there happens to be an easy way to see apps installed sorted by date? If not, that's fine - I can uninstall apps until I find the culprit... it definitely beats doing a factory reset!
    Unfortunately, no. :-/ But just try to remember your most recent downloaded app.

    Sent from my HTC Vivid WCX using Android Central Forums
    Sent from my HTC DROID Vivid Ultra BoRKeD using Android Central Forums.
    Thanked by:
    criimes likes this.
  12. Thread Author  Thread Author    #12  
    rocketman2000's Avatar

    Posts
    33 Posts
    ROM
    Scott's CleanROM Pro 4.5

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    I can't believe I never replied to this earlier today (I gave you all thanks though) - the problem was SOLVED!!! I uninstalled a couple of apps, and rebooted it, and it worked like magic! Thank you both so much for your help!
  13. #13  

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    i'm having the same problem. and i've reboot my phone and entered the safe mode but the problem still consist. what could be the problem?
  14. #14  
    acejavelin's Avatar

    Posts
    1,203 Posts
    Global Posts
    1,205 Global Posts
    ROM
    SimpleAOSP & Hells-Core

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Quote Originally Posted by Bella Nabiella View Post
    i'm having the same problem. and i've reboot my phone and entered the safe mode but the problem still consist. what could be the problem?
    Something is conflicting with Sense... Uninstall apps that are not essential until the problem is resolved, or FDR and add apps individually until you determine the culprit. Whatever is easiest for you.

    Sent from my Nexus 4 using Tapatalk
    Current Personal Phone: Google Nexus 4 on AT&T (SimpleAOSP/hells-Core Kernel/LTE)
    Current Work Phone: LG G2 VS980 on VZW (Snuzzo's Plain-Andy ROM)
    Current Tablet: iPad 4/Samsung Galaxy Note Pro 12.2
    Other phones "in the family": HTC One (M7), Moto G GPE, LG G2
    Previous/Retired Android Devices: HTC Aria/Incredible 2/Rezound/DNA, Samsung Stratosphere, SGS2 Skyrocket, Nextbook 8P
  15. #15  

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    Hi okay so I am having the same problem the guy above is having and I tried all your advice and trying to get into safe mode but its not working for me I've tried a billion times but it doesn't seem to work for me please help
  16. #16  

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    I was having the same problem. I tried every thing here. I did get in to safe mode. I deleted a lot of apps & was thinking I mite have to factory reset. Then as I was going though the apps, I saw HTC Sense input. So I went in a cleared the cache & cleared the Data too. No more error. Did any one try that? Mite work for you I hope.
  17. #17  

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    I had this same thing happen to me. I tried everything in this thread except the factory reset. I hadn't installed any new apps, but I started getting this message soon after my battery died and I charged it back up. What did work, however, was going into the Apps > Manage Apps and selecting "Uninstall Updates" from the HTC Sense Input app. That actually worked. Error went away immediately, and hasn't returned.
  18. #18  

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    ive had the same error come up i managed to fix it by disabling google print thats what had been setting it off for me
  19. #19  

    Smile Re: "Unfortunately, HTC Sense has stopped" loop

    Thanks, trayeight! Your solution fixed this annoying issue!!! I had this same error after my phone battery died and I recharged it. Multiple reboots, keyboard updates, and app uninstalls didn't fix it.

    I went to Settings > Apps > Manage Apps > HTC Sense Input app > "Uninstall Updates". Immediately fixed this problem.
  20. #20  

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    clear your data before rebooting make sure you quick reboot is unchecked so it can reboot fully power off 20 sec then restart.
  21. #21  

    Default Re: "Unfortunately, HTC Sense has stopped" loop

    HELP! I'm trying to use safe mode to fix it, but my keyboard still won't show up so I can't go in and clear the cache. All I remember before this happen is that my battery died, I was recharging and I got the message "HTC Sense has stopped."

    I have even tried factory hard reset, but its not working (maybe I have fast boot selected?) I have no idea because I can't access or change it!

    Any help would be appreciated.

Similar Threads

  1. Unfortunately, Exchange Services has stopped
    By mashland in forum ViewSonic
    Replies: 16
    Last Post: 02-05-2015, 02:16 AM
  2. "Unfortunately Google Sync has stopped working"
    By skatergirl in forum Verizon HTC Rezound
    Replies: 16
    Last Post: 01-07-2014, 03:26 AM
  3. "Unfortunately, touchwiz home has stopped" . . .
    By pcguys in forum AT&T Galaxy S3
    Replies: 14
    Last Post: 09-19-2013, 02:52 PM
  4. "Unfortunately Google Sync has stopped working"
    By skatergirl in forum Acer Iconia A510
    Replies: 2
    Last Post: 04-08-2013, 07:16 PM
  5. Replies: 6
    Last Post: 08-20-2012, 05:12 PM

Posting Permissions