05-06-2017 07:54 PM
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  1. rocketman2000's Avatar
    Hello, my Rezound ran out of battery earlier today at work and turned off, so when I got home, I plugged it into my charger and turned it on a few minutes later (i.e. once it had about 10% charge or so). When it loaded, I unlocked my phone, and it attempted to load my home screen, but an error window showed "Unfortunately, HTC Sense has stopped." When I clicked OK, my phone just repeated the same thing with the same result.

    Now, my phone is stuck in this loop, and I cannot access my home screen. I tried 1) restarting my phone and 2) turning it off/removing the battery/turning it on again, but the problem persists. Does anybody have any suggestions for this problem? Thank you!
    04-02-2013 11:52 PM
  2. acejavelin's Avatar
    Hello, my Rezound ran out of battery earlier today at work and turned off, so when I got home, I plugged it into my charger and turned it on a few minutes later (i.e. once it had about 10% charge or so). When it loaded, I unlocked my phone, and it attempted to load my home screen, but an error window showed "Unfortunately, HTC Sense has stopped." When I clicked OK, my phone just repeated the same thing with the same result.

    Now, my phone is stuck in this loop, and I cannot access my home screen. I tried 1) restarting my phone and 2) turning it off/removing the battery/turning it on again, but the problem persists. Does anybody have any suggestions for this problem? Thank you!
    You can try clearing the cache partition, but I have a sneaking suspicion you will have to factory default.
    rocketman2000 likes this.
    04-03-2013 12:17 AM
  3. rocketman2000's Avatar
    You can try clearing the cache partition, but I have a sneaking suspicion you will have to factory default.
    So I tried doing that - I held volume down/Power to get into HBOOT. Then, I scrolled down to 'Recovery' and when I selected it, my phone went to a black screen with an image of a phone and a red triangle (or something along those lines). After a few minutes, it rebooted on its own back to this state.

    In case anybody is wondering, this phone is not rooted (and never has). Any ideas on what might be happening or how to fix it? I can maneuver my way into various apps and the Settings if need be, but the actual home screen/HTC sense is not working and giving me that error message repeatedly. Thank you!
    04-03-2013 02:35 AM
  4. OperationA7X's Avatar
    So I tried doing that - I held volume down/Power to get into HBOOT. Then, I scrolled down to 'Recovery' and when I selected it, my phone went to a black screen with an image of a phone and a red triangle (or something along those lines). After a few minutes, it rebooted on its own back to this state.

    In case anybody is wondering, this phone is not rooted (and never has). Any ideas on what might be happening or how to fix it? I can maneuver my way into various apps and the Settings if need be, but the actual home screen/HTC sense is not working and giving me that error message repeatedly. Thank you!
    When you see the red triangle, as soon as you see it, hold down the Volume Down button and then press the Power button. You should now see the stock recovery.

    Sent from my HTC Vivid WCX using Android Central Forums
    rocketman2000 likes this.
    04-03-2013 02:38 AM
  5. rocketman2000's Avatar
    When you see the red triangle, as soon as you see it, hold down the Volume Down button and then press the Power button. You should now see the stock recovery.
    Thanks - for some reason the Volume Down + Power didn't work for me, but Volume Up + Power did. Anyway, I cleared my cache partition and rebooted to no avail. I really have no idea what could have suddenly brought this on... are there any alternatives/suggestions besides doing a factory reset?
    04-03-2013 03:03 AM
  6. acejavelin's Avatar
    Thanks - for some reason the Volume Down + Power didn't work for me, but Volume Up + Power did. Anyway, I cleared my cache partition and rebooted to no avail. I really have no idea what could have suddenly brought this on... are there any alternatives/suggestions besides doing a factory reset?
    VOL DN+PWR -> Recovery -> VOL UP+PWR is the correct procedure to get to the stock recovery menu.

    Unfortunately no, unless you are rooted with custom recovery and a valid nandroid backup then your only option is pretty much to do a factory reset. You might be able to recover some information by booting the phone, leaving the screen blanked, then connect the USB cable to a PC... wait a few minutes and open the pull down shutter (do not unlock) and hit the USB symbol and change it to DIsk Drive and you should be able to browse the phone with a PC and get pics and files off but you won't be able to get text messages or contacts.
    rocketman2000 likes this.
    04-03-2013 07:30 AM
  7. OperationA7X's Avatar
    Whoops, yeah, sorry, I haven't been stock in ages. But from there, clear cache. If not, reboot your phone. When it turns on, press and hold down the Volume Down button all the way, and if the phone boots up, it will say "Safe Mode" in the bottom left corner. From there, that means an app turned malicious or you recently installed a malicious app. Uninstall said app and reboot your phone normally, and if it boots up normally, you're good.

    Sent from my HTC Vivid WCX using Android Central Forums
    rocketman2000 likes this.
    04-03-2013 10:37 AM
  8. acejavelin's Avatar
    Whoops, yeah, sorry, I haven't been stock in ages. But from there, clear cache. If not, reboot your phone. When it turns on, press and hold down the Volume Down button all the way, and if the phone boots up, it will say "Safe Mode" in the bottom left corner. From there, that means an app turned malicious or you recently installed a malicious app. Uninstall said app and reboot your phone normally, and if it boots up normally, you're good.

    Sent from my HTC Vivid WCX using Android Central Forums
    Yes, I forgot about Safe Mode... Good call OperationA7X, do this first if possible. Also from Safe Mode you should be able to go to into Messages and backup SMS to the SD Card and go into contacts and move them all to Google (the optimal way to backup contacts). That is usually 99% of the battle with having to do a forced factory reset.
    rocketman2000 likes this.
    04-03-2013 12:50 PM
  9. OperationA7X's Avatar
    And now we both wait and see, and hope that either of our suggestions worked. :-)

    Sent from my HTC Vivid WCX using Android Central Forums
    rocketman2000 likes this.
    04-03-2013 04:16 PM
  10. rocketman2000's Avatar
    And now we both wait and see, and hope that either of our suggestions worked. :-)

    Sent from my HTC Vivid WCX using Android Central Forums
    Thank you, OperationA7X and acejavelin!! I was able to boot into safe mode, and everything works smoothly while in Safe Mode - so I assume this means (as OperationA7X said) that one of my recent apps must be the culprit. I have a vague idea as to which apps I recently installed, but do you know if there happens to be an easy way to see apps installed sorted by date? If not, that's fine - I can uninstall apps until I find the culprit... it definitely beats doing a factory reset!
    acejavelin likes this.
    04-03-2013 07:33 PM
  11. OperationA7X's Avatar
    Thank you, OperationA7X and acejavelin!! I was able to boot into safe mode, and everything works smoothly while in Safe Mode - so I assume this means (as OperationA7X said) that one of my recent apps must be the culprit. I have a vague idea as to which apps I recently installed, but do you know if there happens to be an easy way to see apps installed sorted by date? If not, that's fine - I can uninstall apps until I find the culprit... it definitely beats doing a factory reset!
    Unfortunately, no. :-/ But just try to remember your most recent downloaded app.

    Sent from my HTC Vivid WCX using Android Central Forums
    rocketman2000 and criimes like this.
    04-03-2013 11:40 PM
  12. rocketman2000's Avatar
    I can't believe I never replied to this earlier today (I gave you all thanks though) - the problem was SOLVED!!! I uninstalled a couple of apps, and rebooted it, and it worked like magic! Thank you both so much for your help!
    OperationA7X and acejavelin like this.
    04-06-2013 05:48 AM
  13. Bella Nabiella's Avatar
    i'm having the same problem. and i've reboot my phone and entered the safe mode but the problem still consist. what could be the problem?
    05-26-2014 02:49 PM
  14. acejavelin's Avatar
    i'm having the same problem. and i've reboot my phone and entered the safe mode but the problem still consist. what could be the problem?
    Something is conflicting with Sense... Uninstall apps that are not essential until the problem is resolved, or FDR and add apps individually until you determine the culprit. Whatever is easiest for you.

    Sent from my Nexus 4 using Tapatalk
    05-26-2014 07:27 PM
  15. Blanca Pacheco's Avatar
    Hi okay so I am having the same problem the guy above is having and I tried all your advice and trying to get into safe mode but its not working for me I've tried a billion times but it doesn't seem to work for me please help
    08-06-2014 09:02 PM
  16. Hercules Jones's Avatar
    I was having the same problem. I tried every thing here. I did get in to safe mode. I deleted a lot of apps & was thinking I mite have to factory reset. Then as I was going though the apps, I saw HTC Sense input. So I went in a cleared the cache & cleared the Data too. No more error. Did any one try that? Mite work for you I hope.
    12-28-2014 12:56 PM
  17. trayeight's Avatar
    I had this same thing happen to me. I tried everything in this thread except the factory reset. I hadn't installed any new apps, but I started getting this message soon after my battery died and I charged it back up. What did work, however, was going into the Apps > Manage Apps and selecting "Uninstall Updates" from the HTC Sense Input app. That actually worked. Error went away immediately, and hasn't returned.
    newyorkninja likes this.
    01-02-2015 10:39 PM
  18. pyromanic's Avatar
    ive had the same error come up i managed to fix it by disabling google print thats what had been setting it off for me
    01-18-2015 02:39 AM
  19. Garden Girl's Avatar
    Thanks, trayeight! Your solution fixed this annoying issue!!! I had this same error after my phone battery died and I recharged it. Multiple reboots, keyboard updates, and app uninstalls didn't fix it.

    I went to Settings > Apps > Manage Apps > HTC Sense Input app > "Uninstall Updates". Immediately fixed this problem.
    01-21-2015 08:55 AM
  20. Monica Parra's Avatar
    clear your data before rebooting make sure you quick reboot is unchecked so it can reboot fully power off 20 sec then restart.
    BE PE likes this.
    02-25-2015 01:00 PM
  21. HTC User 735's Avatar
    HELP! I'm trying to use safe mode to fix it, but my keyboard still won't show up so I can't go in and clear the cache. All I remember before this happen is that my battery died, I was recharging and I got the message "HTC Sense has stopped."

    I have even tried factory hard reset, but its not working (maybe I have fast boot selected?) I have no idea because I can't access or change it!

    Any help would be appreciated.
    02-25-2015 11:23 PM
  22. Nick Marcum's Avatar
    This is late for you all, but perhaps this will be of further help to others that come across this issue. the info i provide is limited, because someone else did it for me and did not explain the entire procedure. but. Home Sense is an APP. if you can get to the app portion of your setting and find it, and click Clear Cache and Force stop it will remove the issue. it did for me at least. i know its not helpful but its the best i can do. good luck.
    06-16-2015 01:07 PM
  23. shellie20's Avatar
    This is late for you all, but perhaps this will be of further help to others that come across this issue. the info i provide is limited, because someone else did it for me and did not explain the entire procedure. but. Home Sense is an APP. if you can get to the app portion of your setting and find it, and click Clear Cache and Force stop it will remove the issue. it did for me at least. i know its not helpful but its the best i can do. good luck.


    Thanks for your post. It was most helpful for me once I actually manged to get into the phone. I have a HTC Deisre Eye, only had it for a month. This afternoon it done a "system update". I have managed to get into the phone and uninstall the Home Sense App. It solved the error report issue, has screwed up my background pics a bit, but for the time being, who cares!! I can actually use my phone again!! lol.
    07-01-2015 12:55 AM
  24. shellie20's Avatar
    Thanks for your post. It was most helpful for me once I actually manged to get into the phone. I have a HTC Deisre Eye, only had it for a month. This afternoon it done a "system update". I have managed to get into the phone and uninstall the Home Sense App. It solved the error report issue, has screwed up my background pics a bit, but for the time being, who cares!! I can actually use my phone again!! lol.
    07-01-2015 12:56 AM
  25. Katiesakilljoy's Avatar
    Thanks for your post. It was most helpful for me once I actually manged to get into the phone. I have a HTC Deisre Eye, only had it for a month. This afternoon it done a "system update". I have managed to get into the phone and uninstall the Home Sense App. It solved the error report issue, has screwed up my background pics a bit, but for the time being, who cares!! I can actually use my phone again!! lol.
    How did you manage to get into the phone? I can't even get to my apps.
    07-19-2015 02:03 PM
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