HTC Rezound stuck on white HTC boot screen. [Total Noob]

[DylPicklz]

I recently had my Rezound replaced (about 3 weeks ago) and I transferred my SIM card and my MicroSD card to the new phone. The old phone had to be replaced due to a broken power button, so I assume that isn't relevant as there was nothing wrong with the system itself. I powered onto the bootloader and tried to do a factory reset, as well as trying the recovery option, both yielded a red triangle. I've gone about as far as I can go just from browsing other people's issues, and I don't know anything about the OS or the technical side of things. I do know that the phone is 100% stock with no changes. I could use whatever help I can get.

 

[B. Diddy]

Welcome to Android Central! I found this post in another forum: http://www.droidforums.net/forum/ht...-how-access-hboot-fastboot-recovery-menu.html. When you see the red triangle, press the Power and Volume Up buttons at the same time to bring up the Recovery Menu. Then try wiping the cache partition.

 

[DylPicklz]

Thanks for the welcome BDiddy, I wiped the cache partition, but it didn't change anything. I'm still stuck on the HTC screen after reboot.

 

[B. Diddy]

Try taking the microSD card out and then rebooting again. I've heard from others that funkiness with an SD card can cause similar problems.

 

[DylPicklz]

No luck, unfortunately. I also tried removing the SIM card since I've heard that that can cause a problem as well. No change.

 

[B. Diddy]

Ugh. Since your replacement Rezound is likely a refurbished unit itself, it sounds like it's a dud as well. Call your wireless company and ask for another replacement. This kind of thing is unfortunately not uncommon.

 

[DylPicklz]

That's strange, it worked for a good 2 weeks without a problem. Regardless, thank you for your help.

 

[B. Diddy]

I was under the impression that your replacement Rezound was doing this out of the box, so maybe there's something else we can try. Did you every successfully do a factory reset? If not, try doing so from the Recovery Menu.

 

[DylPicklz]

I did, nothing changed.

 

[B. Diddy]

Ergh. That's all I got, sorry!