1. Lpkee's Avatar
    I have been searching for months. I've never had this happen - where I just couldn't find a fix. I have a LG G5, so android 7. Auto-sync keeps turning itself off. Everytime I turn it on, it just turns back off, which affects my work email and gmail account (and other apps I care less about.) One thread on this form cited "battery doctor" or "DU battery", neither of which are installed. I can't find any other explanation. Need help!
    04-13-2019 07:09 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-30620
    04-13-2019 08:05 PM
  3. Lpkee's Avatar
    Does not seem to be turning off in safe mode. So how do I figure out which app is causing this? It's honestly been going on so long, it would be difficult to correlate the problem with an installed app based on time of installation.
    04-15-2019 09:14 AM
  4. B. Diddy's Avatar
    Yeah, that can be very tedious, unfortunately. If you don't have an initial suspicion of what the culprit may be, you may just have to uninstall apps one by one until the problem goes away. How long did you test it in Safe Mode, and how long does it usually take for Auto-Sync to turn back on? Just want to make sure you've tested in Safe Mode for long enough.
    04-15-2019 06:29 PM
  5. Lpkee's Avatar
    Left S.M. on for about 2 hours- no auto-sync turn-off errors. Usually, it turns off inside 30 minutes. If I look in the auto-sync settings, the list of affected programs is fairly small - Facebook (just uninstalled), MS exchange, Google, Onedrive, Duo preview, Linkedin & Reddit. Would it definitely be one of the programs listed here? If not, is there ANY other way of narrowing it down?
    04-16-2019 10:25 PM
  6. B. Diddy's Avatar
    I can't think of any reason why any of those apps would want to turn off auto-sync. Battery saver apps are common culprits, but it sounds like you don't have any 3rd party battery savers installed. Sometimes an app you installed for some completely different purpose can have hidden battery saver "features" -- some examples include 3rd party gallery apps or file manager apps. Do you have anything like that installed?
    04-17-2019 10:45 AM

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