01-07-2020 10:15 PM
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  1. Lpkee's Avatar
    I have been searching for months. I've never had this happen - where I just couldn't find a fix. I have a LG G5, so android 7. Auto-sync keeps turning itself off. Everytime I turn it on, it just turns back off, which affects my work email and gmail account (and other apps I care less about.) One thread on this form cited "battery doctor" or "DU battery", neither of which are installed. I can't find any other explanation. Need help!
    04-13-2019 07:09 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-30620
    04-13-2019 08:05 PM
  3. Lpkee's Avatar
    Does not seem to be turning off in safe mode. So how do I figure out which app is causing this? It's honestly been going on so long, it would be difficult to correlate the problem with an installed app based on time of installation.
    04-15-2019 09:14 AM
  4. B. Diddy's Avatar
    Yeah, that can be very tedious, unfortunately. If you don't have an initial suspicion of what the culprit may be, you may just have to uninstall apps one by one until the problem goes away. How long did you test it in Safe Mode, and how long does it usually take for Auto-Sync to turn back on? Just want to make sure you've tested in Safe Mode for long enough.
    04-15-2019 06:29 PM
  5. Lpkee's Avatar
    Left S.M. on for about 2 hours- no auto-sync turn-off errors. Usually, it turns off inside 30 minutes. If I look in the auto-sync settings, the list of affected programs is fairly small - Facebook (just uninstalled), MS exchange, Google, Onedrive, Duo preview, Linkedin & Reddit. Would it definitely be one of the programs listed here? If not, is there ANY other way of narrowing it down?
    04-16-2019 10:25 PM
  6. B. Diddy's Avatar
    I can't think of any reason why any of those apps would want to turn off auto-sync. Battery saver apps are common culprits, but it sounds like you don't have any 3rd party battery savers installed. Sometimes an app you installed for some completely different purpose can have hidden battery saver "features" -- some examples include 3rd party gallery apps or file manager apps. Do you have anything like that installed?
    04-17-2019 10:45 AM
  7. Gregory Laube's Avatar
    Left S.M. on for about 2 hours- no auto-sync turn-off errors. Usually, it turns off inside 30 minutes. If I look in the auto-sync settings, the list of affected programs is fairly small - Facebook (just uninstalled), MS exchange, Google, Onedrive, Duo preview, Linkedin & Reddit. Would it definitely be one of the programs listed here? If not, is there ANY other way of narrowing it down?
    Figured it out. Do a factory reset on your accessibility settings. This has been killing me for 2 weeks. Finally figured it out.
    12-29-2019 05:02 PM
  8. mustang7757's Avatar
    Figured it out. Do a factory reset on your accessibility settings. This has been killing me for 2 weeks. Finally figured it out.
    A factory reset or reset accessibility settings?
    12-29-2019 06:06 PM
  9. Gregory Laube's Avatar
    A factory reset or reset accessibility settings?
    Reset accessibility settings. Its in the same place as doing a factory reset in the settings menu.
    mustang7757 likes this.
    12-29-2019 06:08 PM
  10. mustang7757's Avatar
    Reset accessibility settings. Its in the same place as doing a factory reset in the settings menu.
    Thanks , welcome to AC Forums!
    12-29-2019 06:10 PM
  11. Gregory Laube's Avatar
    Thanks , welcome to AC Forums!
    Maybe I spoke too soon. It literally just shut itself off again. Was on for a few hours this time.
    12-29-2019 06:16 PM
  12. mustang7757's Avatar
    Maybe I spoke too soon. It literally just shut itself off again. Was on for a few hours this time.
    Oh wow
    12-29-2019 06:17 PM
  13. mustang7757's Avatar
    You can check device administrator see if anything besides find my phone is there ?
    12-29-2019 06:18 PM
  14. Gregory Laube's Avatar
    Oh wow
    Totally frustrating. About to do the factory reset.
    12-29-2019 06:18 PM
  15. mustang7757's Avatar
    Totally frustrating. About to do the factory reset.
    Wait try check my above comment^
    12-29-2019 06:19 PM
  16. Gregory Laube's Avatar
    You can check device administrator see if anything besides find my phone is there ?
    There were a few other things there. I already removed them.
    12-29-2019 06:19 PM
  17. mustang7757's Avatar
    There were a few other things there. I already removed them.
    Do you have option in where you reset accessibility to reset settings?
    12-29-2019 06:20 PM
  18. Gregory Laube's Avatar
    Do you have option in where you reset accessibility to reset settings?
    Yes. There are a list of things for resetting. Settings, accessibility, network, and factory. I'm still experimenting. There is one device admin from mybwork email that has a LOT of permissions. I just deactivated that and will now wait and see it that does it.
    12-29-2019 06:27 PM
  19. mustang7757's Avatar
    Yes. There are a list of things for resetting. Settings, accessibility, network, and factory. I'm still experimenting. There is one device admin from mybwork email that has a LOT of permissions. I just deactivated that and will now wait and see it that does it.
    Ok yeah deactivate any of them besides find my phone .
    12-29-2019 06:28 PM
  20. cxw008's Avatar
    Same issue with my s10 for the past 3 months. Finally did a factory reset about a month ago and was great for about 3 was. Same problem came back a week ago and still couldn't figure out what is triggering the sync to turn itself off. Very very frustrating.
    12-30-2019 08:56 AM
  21. Gregory Laube's Avatar
    Same issue with my s10 for the past 3 months. Finally did a factory reset about a month ago and was great for about 3 was. Same problem came back a week ago and still couldn't figure out what is triggering the sync to turn itself off. Very very frustrating.
    Same. Did factory reset last night. And got android 10 update this morning. Still happening.
    12-30-2019 09:44 AM
  22. mustang7757's Avatar
    Same. Did factory reset last night. And got android 10 update this morning. Still happening.
    Nothing worked in Device administrator?
    12-30-2019 10:21 AM
  23. Gregory Laube's Avatar
    Nothing worked in Device administrator?
    No. It just keeps turning off.
    12-30-2019 10:33 AM
  24. mustang7757's Avatar
    No. It just keeps turning off.
    Hmmm... something definitely causing this
    12-30-2019 10:34 AM
  25. mustang7757's Avatar
    Try going into accounts and sign out of the ones there and sign back in or delete and put back
    12-30-2019 11:11 AM
51 123

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