07-12-2018 05:34 PM
52 123
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  1. jaypuck's Avatar
    I have an LG G7 ThinQ that is just over a week old. Earlier today I started getting the error message "android.process.acore keeps stopping" whenever I try to open the phone app, and frequently when just sitting on the home screen. I have read several things online about how to fix this issue and have tried them all, up to doing a complete factory reset on the phone and reinstalling everything. I restarted in safe mode to rule out an app causing it, and got the error right away.

    I'm going to do ANOTHER factory reset and install a bare minimum of stuff to make the phone usable. Does anyone have any idea what could be causing this?
    07-09-2018 10:29 PM
  2. graphichome's Avatar
    Same problem here. Woke up today to the phone showing this message. Did not have this issue yesterday. Plugged the phone into the charger last night and didn't touch it until today and the message started showing up. I have also tried the posted solutions but nothing has worked. Hope to not have to do a factory reset on the phone.
    07-10-2018 06:38 AM
  3. chiliva's Avatar
    Yep. Me, too. Please post if you find a solution.
    07-10-2018 07:55 AM
  4. Scott Soucy's Avatar
    Same problem with my phone, an LG V30. The issue only started after installing the Booking.com app, if I remember correctly. I'm at work today and it's driving me nuts! I can text, but can't make a call. Can't seem to boot into safe mode, either.
    07-10-2018 08:21 AM
  5. chiliva's Avatar
    I contacted LG through their chat app. They said it was a new problem to them, and it was being "escalated" but that I should try a factory reset. I have done that, and so far, it appears to have worked. Will update if that changes.
    07-10-2018 09:26 AM
  6. jaypuck's Avatar
    Do either of you happen to use the imgur app? That's what I was using both times when the message started appearing. I did another factory reset last night and did not reinstall imgur and so far the error has not reappeared.
    07-10-2018 09:28 AM
  7. AndroidFanTech's Avatar
    I have an LG V30 and yesterday I started to have the same problem. Hoping not to do a factory reset.
    07-10-2018 09:40 AM
  8. AndroidFanTech's Avatar
    Just found another post and it may be related to verizon cloud. I disabled the app and the error went away. I don't use cloud so disabling it wasn't a problem.
    https://www.reddit.com/r/lgv30/comme...on_cloud_gave/
    07-10-2018 09:43 AM
  9. bigbubbagumper6's Avatar
    Uninstalling the "Verizon Cloud" app from the play store fixed it for me.
    mseengs likes this.
    07-10-2018 10:02 AM
  10. Jmc22222's Avatar
    LG V30 here. Problem def Verizon Cloud. Grrr.
    07-10-2018 10:26 AM
  11. JesFirestine's Avatar
    Uninstall updates to Verizin Cloud. Fixed.
    Lefty Drummer likes this.
    07-10-2018 10:54 AM
  12. Zac_h72's Avatar
    I have an LG v30 and got the same problem yesterday. I did a factory reset on it last night, and it was working fine then. But then I got the same message again about 20 minutes ago. So I'll delete Verizon Cloud to see if that works
    07-10-2018 10:57 AM
  13. drdestructo's Avatar
    Just found another post and it may be related to verizon cloud. I disabled the app and the error went away. I don't use cloud so disabling it wasn't a problem.
    https://www.reddit.com/r/lgv30/comme...on_cloud_gave/
    This right here fixed it for me.
    Android 4 Ever likes this.
    07-10-2018 11:07 AM
  14. OCBeerBlog's Avatar
    Uninstall updates to Verizin Cloud. Fixed.
    LGV30 here, same issue, uninstalled Verizon Cloud and fixed.
    Android 4 Ever likes this.
    07-10-2018 11:13 AM
  15. jaypuck's Avatar
    Uninstalling Verizon cloud seems to have fixed it for me as well. Note that on my G7 it just showed up in the app list as Cloud, not Verizon Cloud.
    07-10-2018 11:32 AM
  16. ems1978's Avatar
    LG G6 here, same issue. Uninstalling updates to Verizon Cloud fixed it for me as well.
    Alan Lofton and eibbed0001 like this.
    07-10-2018 11:50 AM
  17. Matthew Laxton's Avatar
    This worked for me. Disabling the verizon cloud. Even a factory reset didn't do it, but as soon as i disabled the verizon cloud, the issue disappeared. I'll let you know if it comes back.
    07-10-2018 12:02 PM
  18. smchambers56's Avatar
    Glad I checked here. was about to do a factory reset....V 30
    07-10-2018 12:16 PM
  19. Alan Lofton's Avatar
    Same issue with LG G6. Stopped my Verizon cloud and it stopped popping up.
    eibbed0001 and KessDoggie like this.
    07-10-2018 12:33 PM
  20. rweaver7777's Avatar
    It is IMPORTANT to not only disable the Cloud app but to reinstall the factory default version. Being an IT geek, I changed ONE thing at a time to nail down exactly what fixed it. Just disabling and leaving the old version there, even with deleting the data did NOT fix the problem. Rick
    07-10-2018 12:38 PM
  21. rustedout's Avatar
    This worked for me. Geez, that was an annoying hour. Thanks for the link!
    07-10-2018 01:05 PM
  22. Android 4 Ever's Avatar
    I read multiple threads and tried what other recommended like deleting Facebook, etc. The one that worked for me was disabling Verizon Cloud. For the LG V30, it is just called Cloud in app list. It is all black and just says Cloud with the red Verizon check mark. Hope you it helps others since this is a new issue. Also LG is aware of the issue and has escalated the issue if you do use Verizon Cloud. I dont us it becaust they only give 5gb of data free and I am not paying for more since Verizon is already expensive...but I digress.
    07-10-2018 02:13 PM
  23. Android 4 Ever's Avatar
    Dodged a bullet. lol
    07-10-2018 02:14 PM
  24. rhodepop22's Avatar
    Thank you to all. Disabled Cloud and Google + and have not had an issue. Yet...
    07-10-2018 02:48 PM
  25. sinxab's Avatar
    Just found another post and it may be related to verizon cloud. I disabled the app and the error went away. I don't use cloud so disabling it wasn't a problem.
    https://www.reddit.com/r/lgv30/comme...on_cloud_gave/
    Oh wow, had the same problem with V30 starting this morning (downloaded a few apps), but thanks to your suggestion to uninstall VZW Cloud it passed! Thanks enormously, my work day is saved!
    07-10-2018 03:35 PM
52 123

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