Question Phone not autofilling password/passkey for only one app

[Scooch]

Hi, I really need some help. I have a Blu G91S Android phone that is suddenly refusing to autofill my password - and passkey that I set up - for only one app, my mobile banking app. There had been no problem for two years, now suddenly it won't autofill. It is ONLY this one app - every other app gets autofilled, and the ironic thing is my backup phone - a Blu 64 - is autofilling this password and passkey with no problem, so it's not an issue with the bank, and I have talked to their tech dept about it as well. I have tried everything the AI advice gave me - rebooting, updates, uninstall/reinstall, gone through every section of Settings, changed my password on the bank site, re-entered it in password manager - nothing is working. My theory is I have downloaded a few videos from youtube and pinterest - could there be bugs in those files? Should I just give up and do a factory reset? That would be a huge pain in the you-know-whatty. Any advice would be appreciated, as I am not tech-savvy at all. Thank you!

 

[Golfdriver97]

I don't think downloading the files have anything to do with it.

How are you filling in the passwords. Are they being stored in the browser, or a password manager?

 

[Scooch]

I don't think downloading the files have anything to do with it.

How are you filling in the passwords. Are they being stored in the browser, or a password manager?

The phone has always asked to save passwords and they are in the password manager, i including the bank app. Now the vey strange thing is when I went into the bank mobile app to reset my new password, the passkey flashed on the screen and disappeared before I could even hit my finger on it. So it's somewhere hiding in my phone.

 

[mustang7757]

The phone has always asked to save passwords and they are in the password manager, i including the bank app. Now the vey strange thing is when I went into the bank mobile app to reset my new password, the passkey flashed on the screen and disappeared before I could even hit my finger on it. So it's somewhere hiding in my phone.

Are you using Google's autofill? Try deleting it in your password manager and adding again.

 

[Scooch]

Are you using Google's autofill? Try deleting it in your password manager and adding again.

Yeah, I've tried every solution I can find, nothing works and only with this one app. I may have to just factory reset and save up for a new phone. No good luck with Blu devices, won't buy this brand again.

 

[Sizzers]

"....I have talked to their tech dept about it as well. I have tried everything the AI advice gave me...."

Did you actually speak to a human or a robot? I have zero time or trust in AI bots, although it seems you've tried every possible option.

I've never used a phone browser based password manager and have no intention of trying. Before going nuclear why not try a dedicated password manager instead? If you factory reset your phone and the issue still persists then you're back to ground zero so might be worth a try beforehand.