[Natalie Zyra Reyes]

Hi please i need help, my phone is restarting whenever i install a specific app for example like i install picsart and it restarts or it happens when i install multiple apps * this doesnt happen when i first bought it * and when it restarts it wont open or go to locked screen and i have to hard reset it im getting tired can you please tell me if there is a solution to this??

[LEGEND TV]

Welcome to android central, Which Phone Are You Using? When did you buy it? have you rooted your phone? or installed a custom rom?

[Natalie Zyra Reyes]

Hi thanks for taking time to reply , my phone is a local brand in my country CM Flare S5 Mini , i bought it a couple months ago.. i think april of 2017. And no i haven't rooted it and i haven't installed a rom i just left it the way it is

[LEGEND TV]

Hi thanks for taking time to reply , my phone is a local brand in my country CM Flare S5 Mini , i bought it a couple months ago.. i think april of 2017. And no i haven't rooted it and i haven't installed a rom i just left it the way it is

Since when are you facing the problem? Did you recently updated your device?

[Natalie Zyra Reyes]

I've been facing this kind of problem i think after i formatted my device because of some viruses and i haven't updated my phone yet

[LEGEND TV]

I've been facing this kind of problem i think after i formatted my device because of some viruses and i haven't updated my phone yet

The problem will be fixed if you simply format your *SD CARD* or a custom rom only after trying to format sd card. And if it still doesn't help, you should give a visit to customer care. Let me know if these steps work.