1. davidayud's Avatar
    Whenever I receive a new message on Whatsapp in a new conversation there is no sound or vibration notification. All I get is the pop-up. If my contact sends a 2nd message soon after then everything is normal, I then get all notifications. If I wait 5 minutes after ending that 1st conversation and a contact sends me a message then the whole problem resets and that 1st new message has no sound or vibration notification, only the pop-up.

    Whatsapp has no solution for me. This has been going on for almost 2 months.

    I have no problems with my other messaging apps (Messaging or Viber), only Whatsapp.
    09-08-2019 09:27 PM
  2. mustang7757's Avatar
    Hi , welcome !
    I'll see if we can get your question answered in WhatsApp forums.
    Laura Knotek likes this.
    09-08-2019 09:28 PM
  3. Laura Knotek's Avatar
    Moved to WhatsApp forum.
    mustang7757 likes this.
    09-09-2019 12:24 AM
  4. davidayud's Avatar
    I have had Whatsapp on my phone for years and this problem suddenly popped up. I sent Whatsapp screen shots of all my notifications and settings and they have not provided a solution. I am missing text messages and Whatsapp calls because of this problem. I have the original Whatsapp.
    09-09-2019 01:13 PM
  5. Javier P's Avatar
    I have had Whatsapp on my phone for years and this problem suddenly popped up. I sent Whatsapp screen shots of all my notifications and settings and they have not provided a solution. I am missing text messages and Whatsapp calls because of this problem. I have the original Whatsapp.
    Welcome to the forums. Which phone do you have? Did you received a system update recently?
    09-09-2019 01:14 PM
  6. davidayud's Avatar
    I have a Samsung S8 Active. I have had several Whatsapp updates and at least one Samsung update during this time period.
    09-09-2019 01:30 PM
  7. Javier P's Avatar
    I have a Samsung S8 Active. I have had several Whatsapp updates and at least one Samsung update during this time period.
    You could try the usual basic troubleshooting:

    - Wipe the cache partition.
    - Disable all battery optimization options, specially for WhatsApp.
    - Make sure that the use of background data is not restricted for WhatsApp.
    - Change the different notification tones in WhatsApp to one of the stock options.
    09-09-2019 01:44 PM
  8. davidayud's Avatar
    I tried all of those. I even reset the Whatsapp notifications also. The cache partition was the Whatsapp cache yes? If so, I did that.
    09-09-2019 02:50 PM
  9. Javier P's Avatar
    I tried all of those. I even reset the Whatsapp notifications also. The cache partition was the Whatsapp cache yes? If so, I did that.
    No, the system cache from Recovery Menu. Not sure about the right steps for your model.
    09-09-2019 02:52 PM
  10. davidayud's Avatar
    I have 4 options for the battery:

    High Performance,
    Optimized
    Medium Power Saving
    Maximum Power Saving

    Mine is set to Optimized.
    09-09-2019 02:53 PM
  11. Javier P's Avatar
    I have 4 options for the battery:

    High Performance,
    Optimized
    Medium Power Saving
    Maximum Power Saving

    Mine is set to Optimized.
    Make sure that any battery optimization option is disabled for WhatsApp.
    09-09-2019 02:57 PM
  12. davidayud's Avatar
    How do you do that? Put app to sleep switch on for Whatsapp?
    09-09-2019 05:21 PM
  13. davidayud's Avatar
    Ok, I went to Settings, Apps, Whatsapp, Battery and I turned off the switch for Optimize.

    However, there is still no sound for the 1st message.
    09-09-2019 07:06 PM
  14. mustang7757's Avatar
    Have you tried uninstalling WhatsApp and then installing again?
    09-09-2019 08:06 PM
  15. davidayud's Avatar
    No, I have not tried doing that and that was not suggested to me by Whatsapp.
    I have thought about doing it but I fear of losing my chats even though I back them up daily.

    I am also going to wipe the System Cache Partition that you recommended. I will be doing this later and test it out tomorrow when my friends are up and about. I will let you know the result.

    Thanks.
    09-09-2019 08:32 PM
  16. mustang7757's Avatar
    No, I have not tried doing that and that was not suggested to me by Whatsapp.
    I have thought about doing it but I fear of losing my chats even though I back them up daily.

    I am also going to wipe the System Cache Partition that you recommended. I will be doing this later and test it out tomorrow when my friends are up and about. I will let you know the result.

    Thanks.
    Ok...
    09-09-2019 08:38 PM
  17. davidayud's Avatar
    Ok, I performed both of these. Now whatsapp is saying it cannot restore my chat backup form google drive. I copied my whatsapp folder to my computer so I have that. I also believe there is a local backup on my phone. I went to google drive and the file exists but whatsapp is not restoring it.
    09-10-2019 05:32 PM
  18. davidayud's Avatar
    Ok, I got the backup to work. My friend sent me a message and it can through fine but it does that sometimes so I will wait until tomorrow after a few different conversations to see if the sound comes through all the time. Thanks.
    09-10-2019 06:08 PM
  19. mustang7757's Avatar
    Hey, yeah you should see few back ups in Google drive
    Ok, I got the backup to work. My friend sent me a message and it can through fine but it does that sometimes so I will wait until tomorrow after a few different conversations to see if the sound comes through all the time. Thanks.
    09-10-2019 06:10 PM
  20. davidayud's Avatar
    I saw 2 backups but the Whatsapp file had 7 I think. Anyway, the reason it didn't restore was because I was not signed into the email attached to Whatsapp (I don't do email on my phone and it's a gmail account that is dedicated to Whatsapp). So I had several messages sent to me and all came through fine. I did notice a difference on the chat screen where it says "Tap and hold on a chat for more options". That was either not there before or was in a different location on the screen because the screen definitely looks different. I way have had a kink in a Whatsapp update because I had a few during the 2 months of this problem.

    Thanks for your help, it is much appreciated.
    09-11-2019 09:27 AM

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