call home button missing on google home app

[Android Central Question]

"Call home" button missing on google home app. I used to be able click "call home" and it called google hubs, now the button is not there

 

[Kizzy Catwoman]

Do you mean this button in the screenshot below? Try and clear the app cache through the settings-apps-Home-storage clean cache. Force stop the app. Then when you relaunch is it back? Is your phone on WiFi or cellular data?

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https://forums.androidcentral.com/showthread.php?t=409154

 

[hallux]

OK, that feature is pretty cool (I had to try it), too bad I don't live with someone and as such have no use for it...

 

[smashcz]

Yes that button. I tried what you suggested and it didn't fix it. (tried both on wifi and cellular)

 

[mustang7757]

Yes that button. I tried what you suggested and it didn't fix it. (tried both on wifi and cellular)

Hi, welcome!
Try clear data,cache,force stop.

 

[smashcz]

clear data,cache,force stop

Tried that, didn't help, I also just tried uninstall the app, restart phone and install the app, didn't help either

 

[hallux]

Do you have Duo installed and not disabled? That seems to use Duo to make the call.

 

[mustang7757]

Tried that, didn't help, I also just tried uninstall the app, restart phone and install the app, didn't help either

Strange , can you uninstall the update to it?

 

[smashcz]

can you uninstall the update

not sure how to,
and yes I have duo installed and tried video call.
What happened is - it worked fine at my old place, I moved and setup everything from scratch and since then its missing that option

 

[mustang7757]

not sure how to,
and yes I have duo installed and tried video call.
What happened is - it worked fine at my old place, I moved and setup everything from scratch and since then its missing that option

Long press the app tap info > upper right corner is there 3 dots ?

 

[mustang7757]

I downloaded the app , it doesn't have option to roll back but the same steps I mentioned above under permission do you have mic ,phone,contacts enabled?

 

[hallux]

I downloaded the app , it doesn't have option to roll back

If you had to download it (rather than it being there already) you wouldn't have the option to roll back.

I'm thinking it might have something to do with this, but don't know what might have changed to cause it to not work in the new place.

What happened is - it worked fine at my old place, I moved and setup everything from scratch and since then its missing that option

I actually recently (in March) had to buy a new router so I've recently been through the "set up from scratch" but all my stuff has been working as expected (including this feature apparently).

 

[smashcz]

under permission do you have mic ,phone,contacts enabled?

yes

 

[mustang7757]

If you had to download it (rather than it being there already) you wouldn't have the option to roll back.

I'm thinking it might have something to do with this, but don't know what might have changed to cause it to not work in the new place.



I actually recently (in March) had to buy a new router so I've recently been through the "set up from scratch" but all my stuff has been working as expected (including this feature apparently).

Some apps have a option to roll back to earlier version of it , and this one doesn't.

 

[mustang7757]

yes

Try logging out then back in your account there .

 

[smashcz]

didn't help either

 

[mustang7757]

didn't help either

Sorry , out of suggestion

 

[smashcz]

Thanks for trying to help

 

[mustang7757]

Thanks for trying to help

Welcome! Try clearing data,cache, force stop Google app since its connected with home services, long shot but try.

 

[smashcz]

After so many days trying just about anything, I finally figured it out. In Home app click on the device (in my case google hub), then settings - go to recognition & personalization and turn ON allow personal results. The "call home" showed up.