1. batdump's Avatar
    I have a Samsung Galaxy S10 through Sprint. Before the big Samsung update in April (the one that updated camera features and added other S20 features), I had no problem sending gifs to everyone. Since the update, everytime I try to send gifs (that I had used many times before) to apple users, sprint sends me a message saying that the receiving service has a size limit for pictures/videos. I have no issues sending to other Android users. Is there a fix for this, or is this my new gifless life?
    05-07-2020 12:44 PM
  2. mustang7757's Avatar
    You using Samsung message app ?

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.
    https://forums.androidcentral.com/sh...d.php?t=409154
    05-07-2020 12:58 PM
  3. batdump's Avatar
    Yes, I'm using the stock Samsung message app
    05-07-2020 01:34 PM
  4. mustang7757's Avatar
    Yes, I'm using the stock Samsung message app
    Hi, welcome!
    Try clearing data,cache and force stop it , might be old processes need to be clear out
    05-07-2020 01:39 PM
  5. batdump's Avatar
    Cleared data and cache, force stopped. Waited 15 seconds, opened app and tried sending a once usable gif and got the same size limit message
    05-07-2020 02:33 PM
  6. mustang7757's Avatar
    Cleared data and cache, force stopped. Waited 15 seconds, opened app and tried sending a once usable gif and got the same size limit message
    Ok , open message app , tap 3 dots upper right corner>settings >more settings > multi media message is it set to no restrictions?Why can't I send gifs to apple users-screenshot_20200507-145242_messages.jpeg
    05-07-2020 02:54 PM

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