My screen shifted up sightly

[Android Central Question]

recently my phone screen shifted upwards. the status bar is cut off, and the bottom part of the screen shows that the bottom pixels are black.

I've tried resetting the phone to no avail.

 

[mustang7757]

Which phone ?
You using a launcher?
I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
https://forums.androidcentral.com/showthread.php?t=409154

 

[aesking1]

Samsung s8. No I am not using a launcher, all my settings are all OOTB.

In landscape mode, everything is fine nothing is shifted or cropped.
This issue only happens in portrait mode

 

[B. Diddy]

Welcome to Android Central! This persists after a reboot? How about in Safe Mode? https://www.t-mobile.com/support/devices/android/samsung-galaxy-s8/safe-mode-samsung-galaxy-s8

 

[aesking1]

Still persisted after a reboot and I already tried rebooting safe mode, it didnt work.
I tried changing the screen resolution and even enabled one-handed mode just in case it might reset something. No luck.
I am also running the most up-to date version of android on the phone.

 

[B. Diddy]

Try using Smart Switch to reinstall the firmware:

https://www.youtube.com/watch?v=9QhJngOuLQ4

 

[aesking1]

This is an outdated article. Smart Switch no longer supports firmware reinstallation. I do not have the device initialization as in the video.

Can you please provide a workaround

 

[mustang7757]

This is an outdated article. Smart Switch no longer supports firmware reinstallation. I do not have the device initialization as in the video.

Can you please provide a workaround

Hi, welcome !
Can you post a screenshot ?

 

[B. Diddy]

This is an outdated article. Smart Switch no longer supports firmware reinstallation. I do not have the device initialization as in the video.

Can you please provide a workaround

Oh, sorry. I'll leave it to mustang7757 -- he's a wizard at this sort of thing.

 

[belodion]

he's a wizard at this sort of thing.

I’ve noticed that too.

 

[aesking1]

Please find attached.
When taking a screenshot from the phone, everything is displayed correctly and nothing is cut off or shifted.
So i had to take a photo using an external camera. I hope this helps with the investigation.

 

[mustang7757]

Please find attached.
When taking a screenshot from the phone, everything is displayed correctly and nothing is cut off or shifted.
So i had to take a photo using an external camera. I hope this helps with the investigation.

View attachment 320379

Thanks , try changing button to gesture

 

[aesking1]

screenshotting using gestures gave the same output. When opening the photo on the computer it doesnt show as shifted.
Please find attached a screenshot of the phone screen.

 

[mustang7757]

Have you touched anything in developer option ?

 

[aesking1]

No, I didn't touch anything in developer options.
Currently, the log output level is ERROR and the other two options are unselected

 

[mustang7757]

No, I didn't touch anything in developer options.
Currently, the log output level is ERROR and the other two options are unselected

Ok...go to system settings >general management >reset>reset settings
This will reset your home page

 

[aesking1]

Thanks for your help. This wasnt a software issue.
This isnt my phone but a family member. They had a screen protector installed and the screen protector has a black border on the top and bottom. The protector was installed too low which "cropped" the top and gave it a shifted look.
They informed me that they had the screen protector installed but it didnt dawn me for this to be the issue. I just figured the changed a setting and they didnt realize (which they did quite often lol)

 

[mustang7757]

Thanks for your help. This wasnt a software issue.
This isnt my phone but a family member. They had a screen protector installed and the screen protector has a black border on the top and bottom. The protector was installed too low which "cropped" the top and gave it a shifted look.
They informed me that they had the screen protector installed but it didnt dawn me for this to be the issue. I just figured the changed a setting and they didnt realize (which they did quite often lol)

Lol..well good nothing serious

 

[B. Diddy]

Aha! Glad you figured it out. Upon closer inspection of that photo you posted, I should've thought of that myself!

 

[mustang7757]

Aha! Glad you figured it out. Upon closer inspection of that photo you posted, I should've thought of that myself!

Lol..those are tough to see in a screen shot with black borders.