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  1. Android Central Question's Avatar
    recently my phone screen shifted upwards. the status bar is cut off, and the bottom part of the screen shows that the bottom pixels are black.

    I've tried resetting the phone to no avail.
    05-11-2020 05:41 PM
  2. mustang7757's Avatar
    Which phone ?
    You using a launcher?
    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
    https://forums.androidcentral.com/sh...d.php?t=409154
    05-11-2020 05:48 PM
  3. aesking1's Avatar
    Samsung s8. No I am not using a launcher, all my settings are all OOTB.

    In landscape mode, everything is fine nothing is shifted or cropped.
    This issue only happens in portrait mode
    05-11-2020 06:25 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! This persists after a reboot? How about in Safe Mode? https://www.t-mobile.com/support/dev...sung-galaxy-s8
    05-11-2020 06:46 PM
  5. aesking1's Avatar
    Still persisted after a reboot and I already tried rebooting safe mode, it didnt work.
    I tried changing the screen resolution and even enabled one-handed mode just in case it might reset something. No luck.
    I am also running the most up-to date version of android on the phone.
    05-11-2020 06:52 PM
  6. B. Diddy's Avatar
    Try using Smart Switch to reinstall the firmware:

    05-11-2020 06:59 PM
  7. aesking1's Avatar
    This is an outdated article. Smart Switch no longer supports firmware reinstallation. I do not have the device initialization as in the video.

    Can you please provide a workaround
    05-11-2020 07:53 PM
  8. mustang7757's Avatar
    This is an outdated article. Smart Switch no longer supports firmware reinstallation. I do not have the device initialization as in the video.

    Can you please provide a workaround
    Hi, welcome !
    Can you post a screenshot ?
    05-11-2020 08:08 PM
  9. B. Diddy's Avatar
    This is an outdated article. Smart Switch no longer supports firmware reinstallation. I do not have the device initialization as in the video.

    Can you please provide a workaround
    Oh, sorry. I'll leave it to mustang7757 -- he's a wizard at this sort of thing.
    mustang7757 likes this.
    05-11-2020 09:19 PM
  10. belodion's Avatar
    he's a wizard at this sort of thing.
    I’ve noticed that too.
    mustang7757 and B. Diddy like this.
    05-12-2020 06:27 AM
  11. aesking1's Avatar
    Please find attached.
    When taking a screenshot from the phone, everything is displayed correctly and nothing is cut off or shifted.
    So i had to take a photo using an external camera. I hope this helps with the investigation.

    My screen shifted up sightly-20200512_182851.jpg
    05-12-2020 05:39 PM
  12. mustang7757's Avatar
    Please find attached.
    When taking a screenshot from the phone, everything is displayed correctly and nothing is cut off or shifted.
    So i had to take a photo using an external camera. I hope this helps with the investigation.

    Click image for larger version. 

Name:	20200512_182851.jpg 
Views:	4 
Size:	512.3 KB 
ID:	320379
    Thanks , try changing button to gesture
    05-12-2020 05:51 PM
  13. aesking1's Avatar
    screenshotting using gestures gave the same output. When opening the photo on the computer it doesnt show as shifted.
    Please find attached a screenshot of the phone screen.
    Attached Thumbnails My screen shifted up sightly-screenshot_20200512-185406_one-ui-home.jpg  
    05-12-2020 05:57 PM
  14. mustang7757's Avatar
    Have you touched anything in developer option ?
    05-12-2020 06:07 PM
  15. aesking1's Avatar
    No, I didn't touch anything in developer options.
    Currently, the log output level is ERROR and the other two options are unselected
    05-12-2020 06:55 PM
  16. mustang7757's Avatar
    No, I didn't touch anything in developer options.
    Currently, the log output level is ERROR and the other two options are unselected
    Ok...go to system settings >general management >reset>reset settings
    This will reset your home page
    05-12-2020 07:12 PM
  17. aesking1's Avatar
    Thanks for your help. This wasnt a software issue.
    This isnt my phone but a family member. They had a screen protector installed and the screen protector has a black border on the top and bottom. The protector was installed too low which "cropped" the top and gave it a shifted look.
    They informed me that they had the screen protector installed but it didnt dawn me for this to be the issue. I just figured the changed a setting and they didnt realize (which they did quite often lol)
    mustang7757 and B. Diddy like this.
    05-12-2020 07:23 PM
  18. mustang7757's Avatar
    Thanks for your help. This wasnt a software issue.
    This isnt my phone but a family member. They had a screen protector installed and the screen protector has a black border on the top and bottom. The protector was installed too low which "cropped" the top and gave it a shifted look.
    They informed me that they had the screen protector installed but it didnt dawn me for this to be the issue. I just figured the changed a setting and they didnt realize (which they did quite often lol)
    Lol..well good nothing serious
    05-12-2020 07:34 PM
  19. B. Diddy's Avatar
    Aha! Glad you figured it out. Upon closer inspection of that photo you posted, I should've thought of that myself!
    05-12-2020 07:41 PM
  20. mustang7757's Avatar
    Aha! Glad you figured it out. Upon closer inspection of that photo you posted, I should've thought of that myself!
    Lol..those are tough to see in a screen shot with black borders.
    05-12-2020 08:10 PM
  21. B. Diddy's Avatar
    Yeah, but my wife has a screen protector just like that, and I have thought in the past of the potential problem if you apply the screen protector inaccurately.
    05-12-2020 08:18 PM
  22. mustang7757's Avatar
    Yeah, but my wife has a screen protector just like that, and I have thought in the past of the potential problem if you apply the screen protector inaccurately.
    Oh yeah , see those type of screen protector also , just not first thing to pop in the mind lol.
    05-12-2020 08:42 PM

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