Can you explain more details? Which phone it Device you using?
I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply https://forums.androidcentral.com/showthread.php?t=409154
Welcome to Android Central! Are you talking about the Kik messaging app? What do you mean by "viral player" -- are you talking about being able to play videos in the Kik app?