My samsung j7 sound is not working .

[Android Central Question]

the sound is not woriking i am unable to hear it.

 

[mustang7757]

Is this on calls, YouTube, playback video?

Try safe mode see if any 3rd party apps causing this .

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.
https://forums.androidcentral.com/showthread.php?t=409154

 

[Laura Knotek]

Have you tried using a Bluetooth device or using headphones? Does that work?

 

[B. Diddy]

Welcome to Android Central! Since you're not giving us much detail to work with, let's start with the very basics -- are you certain the volume sliders are turned up for everything (Media, Ringtones, Alarms)?