1. Android Central Question's Avatar
    I have followed every single instruction I can find on google about this issue and nothing is working!! My Galaxy J7 Crown broke and I need to get photos off it (device only) before factory resetting, but they won't delete without deleting from the Samsung cloud too. They are showing the cloud with the check mark in the upper right corner of each pic so I know they are backed up. Thank you
    07-21-2020 10:57 AM
  2. mustang7757's Avatar
    After you know they are backed up try turn sync off or sign out Samsung account and delete .

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.https://forums.androidcentral.com/sh...d.php?t=409154
    BergerKing likes this.
    07-21-2020 12:36 PM
  3. Mooncatt's Avatar
    If they are on the cloud, you don't really need to delete them from the device. Just factory reset as normal, and log in to your account from the new phone and download them if needed.

    If you still think you must delete them first, use a third party gallery app that has no ties with your cloud services.
    BergerKing likes this.
    07-21-2020 03:23 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! How broken is the phone? Is it only the screen, and you know the phone is still working? Or does it not even power on?

    If you can't even power the phone on, then there's no way to get the photos off the local internal storage short of smashing the phone to bits, or getting it repaired.

    In the future, you may want to consider backing your photos up to Google Photos instead. The interface is very easy, and you can automatically delete all locally saved pics that Google Photos knows it already backed up to the cloud.
    07-21-2020 08:31 PM

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