Backup not found when retoring phone even though it exists on Drive

[Android Central Question]

When trying to set-up a new phone - I try and restore from a backup/cloud. It says 'no backups found' but when I look on Drive my old back-up is there

 

[methodman89]

Make sure you are signed in to the same account /email on both devices.

 

[B. Diddy]

Welcome to Android Central! Which phone are you trying to set up, and what old backup are you trying to use?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html