1. ECHL_Hockey_Girl's Avatar
    Samsung Galaxy A71
    Model SM-A716U
    Android version 10

    I've had this problem on my last three Galaxy phones when using the default messaging app. If you leave a conversation open and receive a new message for that conversation, you don't receive an audible notification.

    I have checked and verified the following:

    • Volume is turned on / up for notifications
    • Messaging app settings have notifications enabled for both General and New messages

    As far as I can tell, everything that should be enabled / turned on is. What am I missing??? I've had messages sit for hours and not know there was a reply. I try to remember to back out of the conversation after sending something, but I don't always remember and not being notified is becoming an issue.

    On my previous phone, I switched to the Google Messaging app for the reason that it DID provide an audible notification for new messages even when the conversation was left open. But there were some things about that app that I really didn't like so I went back to the standard messaging app when I got my new A71 phone.

    I hope this isn't a 'feature'...if it is, it shouldn't be!! Any suggestions????

    Thanks in advance,
    ECHL Hockey Girl
    11-04-2020 10:43 AM
  2. mustang7757's Avatar
    Hi welcome to AC!

    You can try clearing data , then force stop the message app.
    11-04-2020 10:45 AM
  3. ECHL_Hockey_Girl's Avatar
    Cleared the cache and forced stop.

    No joy.

    Any other suggestions? Is this a design feature?
    11-04-2020 10:51 AM
  4. mustang7757's Avatar
    Cleared the cache and forced stop.

    No joy.

    Any other suggestions? Is this a design feature?
    I don't use group chats , but I also hear some had susces by deleting the group and adding back .
    11-04-2020 12:02 PM
  5. ECHL_Hockey_Girl's Avatar
    It is ALL messages not just group messages. If someone replies to the conversation that is open, there is no notification at all! I try to back out of the conversation but forget sometimes...
    11-04-2020 04:12 PM
  6. mustang7757's Avatar
    It is ALL messages not just group messages. If someone replies to the conversation that is open, there is no notification at all! I try to back out of the conversation but forget sometimes...
    You didn't try data clear , try that also
    11-04-2020 07:10 PM
  7. ECHL_Hockey_Girl's Avatar
    I just cleared the data for the Messages app and that didn't change anything with the open conversation notifications. However, after clearing the data, when I accessed the Messages app for the first time, I was prompted me to turn on Advanced Messaging. I don't remember seeing that pop-up before when I first got my phone.

    Advanced Messaging or not, I still don't hear any type of notification when a new text arrives for the conversation that is open.

    Advanced Messaging Turned Off Notifications
    But turning on Advanced Messaging apparently completely messed up ALL my notifications...where I was hearing an alert, I was only getting a vibrate. To fix this problem, I found a discussion on the Samsung User Forums. These steps worked to fix the Advanced Messaging notification problem only, not the original open conversation notification issue. (https://us.community.samsung.com/t5/...nd/td-p/739360)

    1. Go to settings
    2. Go to general management
    3. Go to reset
    4. Go to "reset settings"
    5. Reset your settings (this WILL NOT delete any personal data on your phone like contacts, pictures, accounts, texts, etc!)
    6. Once the phone reboots:
    7. Go to settings
    8. Go to "notifications"
    9. Go to "messages" app (may be under "see all")
    10. Go to "new messages"
    11. Change sound option from silent to what text noise you want.
    12. Repeat steps 10 and 11 for your General Notifications.
    11-04-2020 08:22 PM
  8. mustang7757's Avatar
    Long press the message app then tap info , scroll to notification then tap., each title tap and make sure it's on alert
    Start with general notifications tap
    Them move to new messages then tap.Notifications Not Working for New Text Message when Conversation is Open-screenshot_20201104-213103_settings.jpeg
    11-04-2020 08:32 PM
  9. mustang7757's Avatar
    Advance message is for chat features
    11-04-2020 08:33 PM
  10. 11B1P's Avatar
    There's nothing wrong with your phone. That's the way it works. If you leave your messaging app open and the screen on, you will not receive a notification. It is assumed you are watching the screen.
    VidJunky and anon(10614692) like this.
    11-04-2020 08:37 PM
  11. B. Diddy's Avatar
    There are some 3rd party SMS apps that will give you notifications even if you have the thread open. I believe Textra is one of them.
    Laura Knotek likes this.
    11-05-2020 09:30 AM
  12. ManiacJoe's Avatar
    There are some 3rd party SMS apps that will give you notifications even if you have the thread open. I believe Textra is one of them.
    Yes, this is one of the first options I turn on when I install Textra onto a new phone.

    As pointed out above, this is a feature (or not) of the SMS app you are using.
    B. Diddy likes this.
    11-05-2020 10:08 PM
  13. mustang7757's Avatar
    I get it on my stock Samsung message app, audible tone while open in a conversation
    Laura Knotek likes this.
    11-05-2020 10:19 PM
  14. Laura Knotek's Avatar
    There are some 3rd party SMS apps that will give you notifications even if you have the thread open. I believe Textra is one of them.
    I get it on my stock Samsung message app, audible tone while open in a conversation
    Both Textra and the stock Samsung Message app gives me notifications while a conversation is open.
    mustang7757 likes this.
    11-05-2020 10:46 PM
  15. ManiacJoe's Avatar
    Both Textra and the stock Samsung Message app gives me notifications while a conversation is open.
    One may need to check the app settings though. The default for Textra is "off".
    Laura Knotek likes this.
    11-06-2020 06:37 PM

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