1. Android Central Question's Avatar
    Hi getting a constant pop-up message
    "the sim had locked please power cycle device call customer service if problem persists" on a newly purchased unlocked
    Samsung A10s (SM-A107M) as replacement on existing qlink service
    Made sure IMEI compatible
    put in SIM from old phone
    and it seemed to work fine
    but replaced it with a new upgraded SIM I just had received from QLink few days lster
    reset the network settings a couple times at first you would not connect with error- "not registered on network" I then manually added APN with qlink values provided online
    I have reached their support after 4.5hour hold was offered an option to be without service for a week till I receive new sim or
    Get transfered to tech support and resolve issue now...
    Got disconnected on 3d hour hold
    Today was on hold till 6pm cutoff
    Not complaining just trying to find solution myself if possible
    Please help unlock Sim

    Sim status
    -Qlink
    -Connected
    -In service
    -Registered

    Thank you
    Vadim
    04-03-2021 06:19 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you certain the phone is carrier-unlocked? Do you still have the old SIM that worked?

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    04-03-2021 06:38 PM
  3. Laura Knotek's Avatar
    I just looked at Sammobile and don't see any firmware for that device for use in the USA.

    Where did you purchase this phone?
    04-04-2021 03:22 PM

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