I have service thru Qlink Wireless. The phone is a ZTE Quest Plus. I went to security on my setting s and seen sim card lock and clicked on it. Then clicked yes to set it up and put in the code i wanted which it then said was wrong and locked me out. Now it is asking for a PUK code. when I called Qlink I was on there for an hour then got cut off and after 2 more times of calling and a total of 4 hours later, They tell me they don't have the puk code to unlock it. That my phone was useless and that I would have to pay a 25 dollar replacement fee for them to send me a new phone. I then said I wasn't going to pay the fee because I wasn't informed that I couldn't set up a sim card lock on my phone and that they should tell their customers about it. I then said, "I guess that is how your company makes it's money by being dishonest." I really don't want to have to buy a new phone, but if I can't get this fixed then I will buy a new phone and have a new service provider as well. I would refer Qlink Wireless to anyone else.
- Mar 9, 2012
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Welcome to Android Central! Are you sure it was asking you to create a SIM lock code, or was it asking you to enter a preexisting code to allow you to modify things?
Do you still have the materials that came with the phone? Usually, the SIM card comes as part of a credit-card sized piece of plastic that has the PUK code on it.
Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html
Do you still have the materials that came with the phone? Usually, the SIM card comes as part of a credit-card sized piece of plastic that has the PUK code on it.
Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html
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