1. RIk_S's Avatar
    Logging in to the company Outlook Web Access (OWA) with Google Crome fails on a Samsung Chromebook with a "back button pressed" error message.
    The IT guy suggested that this is due to a cookie that is "hiding" somewhere.
    Tried so far:
    - Browsing History and cookies cleared
    - Reset Google Chrome
    - Tried to log in to OWA in a "black" (incognito) Chrome window
    - Tried to log in to OWA in a guest account
    Unfortunately neither of these solved the problem.
    I wonder if this is a known problem and what eventually can be done to cure this?

    Rik
    11-10-2021 05:09 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you ever been able to log in successfully on that device?

    Does your company have a remote access option using something like Citrix?
    11-10-2021 01:03 PM
  3. RIk_S's Avatar
    Have you ever been able to log in successfully on that device?
    Yes, it worked fine for years, just until some weeks ago.
    Does your company have a remote access option using something like Citrix?
    No.

    Another oddity: even after clearing the browser history and cookies Chrome still autocompletes based on the old URL's. So the browser history is still "hiding" somewhere.
    11-15-2021 03:32 AM
  4. B. Diddy's Avatar
    Did you clear your browsing history and cookies "from the beginning of time"?
    11-15-2021 03:37 AM
  5. RIk_S's Avatar
    Yes I did
    11-15-2021 04:29 AM
  6. B. Diddy's Avatar
    Which Samsung Chromebook do you have? Is it still getting Chrome OS updates, or did it reach end of life?
    11-15-2021 01:00 PM
  7. RIk_S's Avatar
    It is a model XE300M22 (june 2012).
    It has passed it's AUE date, but is apart the OWA issue working fine.
    11-16-2021 05:19 AM
  8. B. Diddy's Avatar
    That's probably why. The Samsung Series 3 Chromebook stopped getting updates back in March 2018. My guess is that it has to do with the Chromebook not having the most current Chrome OS version -- either because of some security modification that was recently introduced into Chrome OS, or because of some security modification for OWA on the server side. I would strongly recommend getting a newer Chromebook -- you'll doubtlessly find lots of great deals as we approach the holiday season.
    11-16-2021 01:25 PM
  9. RIk_S's Avatar
    Last update was on August 29, 2018.
    Even though, the OWA issue occurred only some weeks ago. Strange!
    But I agree, it might be good to get a new(er) Chromebox.
    Thanks for your help!
    B. Diddy likes this.
    11-17-2021 02:23 AM
  10. B. Diddy's Avatar
    Last update was on August 29, 2018.
    Even though, the OWA issue occurred only some weeks ago. Strange!
    But I agree, it might be good to get a new(er) Chromebox.
    Thanks for your help!
    Right, but remember that Chrome OS is now being updated about every 2 weeks now, so maybe something in the most recent couple of updates changed something crucial for OWA.
    11-17-2021 04:02 AM

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