Galaxy xcover pro fingerprint scanner issue

[Android Central Question]

I have set up my cover pro to use both pin and fingerprint scanner to unlock. Shortly after I noticed that the phone would wake without me touching it and repeat the error about the fingerprint scanner being dirty even though I did not try to wake or unlock it and the scanner button is clean.

I tried disabling the features to auto-wake when picking the phone up and to keep the screen active when a face is detected, said I have to press the fingerprint button to wake the phone, then scan my fingerprint as a separate action, but the issue persists.

This is impacting my battery life since my phone will not stay in sleep mode. Even if I leave it face down, more often than not when I pick it up the screen is active and the error that I need to clean the fingerprint scanner is just repeating constantly across the top of the screen. If I place the phone in sleep mode and leave it face up there is a good chance that after a few minutes the phone screen will come on and start repeating the same message even if I have not touched the phone at all. I like having the ability to unlock my phone with a fingerprint, but I hate that the feature seems to be killing my battery.

Does anyone know how to make it so the fingerprint scanner stops waking my phone randomly other than disabling the feature entirely?

 

[B. Diddy]

Welcome to Android Central! I assume you've already made sure the Power button is completely clean, correct?

Do you have a case on? If so, try taking it off and seeing if the problem persists.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Atroxus]

Ya, the button is clean, and I don't have a case cover or screen protector, as I was hoping that the xcover pro would be as sturdy as my S8 Active.(it certainly doesn't feel like it is, but that's another subject)

 

[B. Diddy]

See if it also happens in Safe Mode: https://www.hardreset.info/devices/samsung/samsung-galaxy-xcover-pro/safe-mode/

 

[Atroxus]

I just got an alert of another software update.(the second update in less than a week) If that doesn't fix it though, I will try safe mode.

 

[Atroxus]

As a side note, am I imagining things, or did previous galaxy phones give patch notes after each software update? I ask because I didn't see any patch notes after the updates on my xcover.

 

[Atroxus]

It seems that one of the software updates may have resolved the issue, but since I am unable to find patch notes I can't be certain.