Can't add cvc code to authorise cc payment on phone

[hensonbedges]

I sometimes use my phone to make credit card payments on websites using the online form. The card is not saved anywhere, I manually enter the numbers etc.
When I switched from my note 5 to an s22plus, I can no longer add the 3 digit cvc code into that field, as a last step to finalise the payment. The box to enter it is there on the form but keypad won't add anything to it, so I can't proceed with the payment.
I'm not sure if its something specific to samsung, the android operating system or even the payment merchant used, but when I enter the card number etc into the required field, a dialogue box now says 'next' or 'done' which didnt used to be there.
I can use laptop or other computer to do payments and it works fine.
Any ideas? Thanks in advance

 

[tismydroid]

I have the S22 ultra and have not had the same problem. I was going to suggest it was the fault of the website but it appears you are able to complete the transaction using your PC. My only suggestion at this time is to try an alternate browser on your phone (Samsung's browser, Google's or Firefox's) and see if you still have problems. If not that it appears it could be a setting in the browser you used. If you still do have the same problem, it could be a privacy setting on your phone?

If you want to continue to troubleshoot then you will need to register on this forum...
https://forums.androidcentral....android-central-community.html

 

[hensonbedges]

Thank you for the response, I am registered had just forgotten my login.
I use samsung web browser on current s22+.
I never had an issue on my old note phone (which was chrome browser)
I can enter the name and card number onto the form as usual then when entering the card expiry date it now comes up with 'prev' 'next' 'done' as pictured with dummy example through windcave payment.
Then whether I choose next or done to enter the cvc number it wont let me put anything in that field to proceed

 

[B. Diddy]

Welcome to Android Central! I wonder if it could be due to a screen overlay/display over other apps issue. Does this also happen in Safe Mode?

 

[mustang7757]

I would also try in chrome since it looks like Samsung internet your using

 

[hensonbedges]

Thanks to you all, I haven't tried it in safe mode or on chrome as yet

 

[FLSoccer]

Did you figure it out? I just upgraded to a S22 from a S8+ and I'm having the same issue.

I can input the 'dot' or 'line' characters but not the numbers.

 

[BUCKO8828]

Did you find solution?

 

[Laura Knotek]

Did you find solution?

What keyboard app are you using? Are you using overlay keyboard? What happens if you try without keyboard overlay? What happens if you try a different keyboard app?

 

[BUCKO8828]

Tried Samsung keyboard and gokeyboard. It isn't my Google wallet as just worked fine on Chromebook. Its just on my S22

 

[B. Diddy]

Welcome to Android Central! Are you able to test in Safe Mode, or is this a 3rd party app you're using?

Also, do you have any apps that might be causing a screen overlay, like a 3rd party screen dimming app? Those have been known to interfere with certain onscreen buttons or text fields.

 

[Laura Knotek]

Tried Samsung keyboard and gokeyboard. It isn't my Google wallet as just worked fine on Chromebook. Its just on my S22

Are you using any adblock?

 

[BUCKO8828]

Not changed the default settings

 

[B. Diddy]

Not changed the default settings

Not sure what you mean by this. Is this in response to one of our above questions?

 

[mustang7757]

Tried Samsung keyboard and gokeyboard. It isn't my Google wallet as just worked fine on Chromebook. Its just on my S22

Is this chrome or Samsung internet?

 

[BUCKO8828]

Tried both - I have installed a new keyboard and it works now. For some reason can't use gokeyboard or Samsung

 

[mustang7757]

Tried both - I have installed a new keyboard and it works now. For some reason can't use gokeyboard or Samsung

Thanks for updating that is strange, which keyboard you went with?

 

[BUCKO8828]

Smart keyboard