1. AC Question's Avatar
    I have a T-Mobile Galaxy S5, and ever since I bought it (roughly 3 months or so ago) it has constantly dropped the data connection. I'm an Amazon seller and rely heavily on my phone in my day to day operations. I can be in a thrift store scanning books, and I'll have to shut the phone off and restart it 4 or 5 times in a period of 30 minutes because it will drop the data connection again and again. Is this a known problem with the S5? Is there a solution? I simply can't continue this way, its ridiculous. I'm a huge fan of the Galaxy S series, having started with an S2 and worked up to an S5, and never have any of the past models had a problem like this.
    07-22-2014 04:46 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Could it be an issue with the SIM? Were your previous Galaxy phones on T-Mobile as well?
    07-22-2014 05:05 PM
  3. Gary335's Avatar
    I suppose it could be a SIM issue. If I go to T-Mobile will they look into that?

    My previous Galaxy's were not on T-Mobile, they were AT&T.
    07-22-2014 05:10 PM
  4. Almeuit's Avatar
    I'd check the SIM card at the T-Mobile store but also endure your APN settings are correct as well.

    Sent from my T-Mobile Note 3 using AC Forums.
    07-22-2014 05:13 PM
  5. B. Diddy's Avatar
    If you show the T-Mobile rep what the problem is, they will probably try giving you a replacement SIM. Also agree with Almeuit.
    07-22-2014 05:22 PM
  6. Gary335's Avatar
    So I took it to T-Mobile and first the guy asked what I do when I lose the network, and I explained it drops during many different activities, whether it be simply browsing the web, watching a Youtube video, using my Amazon or Ebay app, whatever. If I'm using the data connection, it will eventually drop. I explained that the only solution seems to be shutting if off and back on. He first said that it was probably because I had LTE enabled (or something like that) and I should disable that. Then he changed his mind and was going to switch the SIM, but before he did that he changed his mind again and said he was going to enable data roaming. He said to see if that fixes it, and if not he'll switch the SIM out, and if THAT doesn't do it he'll do a warranty exchange on the phone. Hopefully this data roaming thing will do the trick...
    B. Diddy likes this.
    07-22-2014 09:36 PM
  7. B. Diddy's Avatar
    Well, that's a start! Hope it works out.

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    07-22-2014 09:50 PM

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