[AC Question]

I downloaded the new version on 7/29/14 onto to my Galaxy Note Pro 12.2 and now the program no longer works. I open a file and it tells me "unfortunately Hancom Office Word 2014 has stopped." I need this program to do my job! Can I revert to previous version or can anyone tell me how to fix???

[B. Diddy]

Welcome to Android Central! Did the new version ever work? Was this the first time you tried to use the new version?

Try going to the App Manager, select Hancom, and Clear Cache/Clear Data, then Force Stop. Now try again.

[BarbaraDG]

I cleared the cache and data, and clicked force stop, and it still doesn't work. None of the Hancom Office apps work. I'd like to reinstall them if possible. They came on my Samsung Tab S, and I don't want to have to buy them in order to reinstall them. I can't even find a way to contact the company.

When I click on any Hancom Office app to open it, or a file that it previously opened, the screen blinks, and that's all. Zero, zip, nada; blank screen.