This phone was bought brand new Spring of 2013 and I've done a hard reset once before about three or four months ago. As of 8am yesterday, it has displayed this message: "Type password to decrypt storage". I've tried all forms of passwords that I may have used if I had set up a password and nothing. "Try again". If anyone has useful information on how to reset this d*mn phone to factory settings, it would be much appreciated. I've researched somewhat but not in depth.
No, I did not steal the phone. No, I did not buy it off of some random person - I upgraded my phone at the Sam's Club I work in. I even picked out which box I wanted. So I know where it came from. The wrapping was still around the box.
The guy at the AT&T store in town said it was because of the crack in the screen as the "screen was not responding". The screen was cracked 11 months ago and has had no loss of touch sensitivity. Ever. Thanks for the help, AT&T guy.
Please help?
No, I did not steal the phone. No, I did not buy it off of some random person - I upgraded my phone at the Sam's Club I work in. I even picked out which box I wanted. So I know where it came from. The wrapping was still around the box.
The guy at the AT&T store in town said it was because of the crack in the screen as the "screen was not responding". The screen was cracked 11 months ago and has had no loss of touch sensitivity. Ever. Thanks for the help, AT&T guy.
Please help?
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