A
AC Question
Google account mysteriously disappeared from Accounts & sync, can't add it back
I hope somebody can help me out with this issue.
Today I tried to enter the Gmail app as usual, but it displayed an "Add a Google Account" option and asked if I want to create an existing or new Google account. I backed out and tried Google+, and got the same popup. Weird as I've had a Google account since I first set the phone up.
I went into "Settings > Accounts & sync" and discovered there was no "Google" account under "Manage accounts". Very odd. So I tried re-adding my existing Google account, and it seemed to add the entry back under "Accounts & sync". But after this, any time I tried to enter Gmail or Google+, I would get an error message:
"Unfortunately, Google account manager has stopped."
I decided to play it safe and do HTC backup, factory reset, then restore from HTC backup afterwards. Upon restore, it found my Google account again, and for a few hours everything seemed fine, and I could access Gmail and Google+ without any issues.
About 5 hours later I tried to enter Gmail again, and got the "Add a Google Account" popup again. When I checked "Settings > Accounts & sync", my Google account entry was gone again. Wtf!
I had not installed any new apps or changed any phone settings for a week or so before this happened - it was completely out of the blue. I do have auto-update enabled however.
At this point I have no idea how I can fix this issue, as a factory reset hasn't solved the problem, and my Google account in "Accounts & sync" keeps disappearing after a while. When I try and add it again, I start getting this error again on opening Gmail/Google+:
"Unfortunately, Google account manager has stopped."
The only thing I can think of is that a bad software update has been rolled out by Google, and is installing after a short while on my phone and nuking my Google account, but I have no idea where to go from here.
Has anyone experienced a similar issue or perhaps knows how I can fix this? Thanks for your help!
tl;dr I'm seeing a sudden problem where my Google account is inexplicably disappearing from my "Accounts & sync" section, and a factory reset doesn't resolve the issue.
I hope somebody can help me out with this issue.
Today I tried to enter the Gmail app as usual, but it displayed an "Add a Google Account" option and asked if I want to create an existing or new Google account. I backed out and tried Google+, and got the same popup. Weird as I've had a Google account since I first set the phone up.
I went into "Settings > Accounts & sync" and discovered there was no "Google" account under "Manage accounts". Very odd. So I tried re-adding my existing Google account, and it seemed to add the entry back under "Accounts & sync". But after this, any time I tried to enter Gmail or Google+, I would get an error message:
"Unfortunately, Google account manager has stopped."
I decided to play it safe and do HTC backup, factory reset, then restore from HTC backup afterwards. Upon restore, it found my Google account again, and for a few hours everything seemed fine, and I could access Gmail and Google+ without any issues.
About 5 hours later I tried to enter Gmail again, and got the "Add a Google Account" popup again. When I checked "Settings > Accounts & sync", my Google account entry was gone again. Wtf!
I had not installed any new apps or changed any phone settings for a week or so before this happened - it was completely out of the blue. I do have auto-update enabled however.
At this point I have no idea how I can fix this issue, as a factory reset hasn't solved the problem, and my Google account in "Accounts & sync" keeps disappearing after a while. When I try and add it again, I start getting this error again on opening Gmail/Google+:
"Unfortunately, Google account manager has stopped."
The only thing I can think of is that a bad software update has been rolled out by Google, and is installing after a short while on my phone and nuking my Google account, but I have no idea where to go from here.
Has anyone experienced a similar issue or perhaps knows how I can fix this? Thanks for your help!
tl;dr I'm seeing a sudden problem where my Google account is inexplicably disappearing from my "Accounts & sync" section, and a factory reset doesn't resolve the issue.