Why has my phone stuck on an update error & cannot connect to Kies?

[Mara Valentina]

Phone stuck on update error & cannot connect to Kies. Please help.

I was updating my galaxy s5 & the error came up so i tried the recovery mode but it didn't work so my dumbself unplugged it for my macbook so now my Macbook won't connect to the device. I just says connecting. I already talked to the samsung people but they're no help. They're telling me to send my phone out. But i need my phone. Please help.

 

[Rukbat]

Re: Phone stuck on update error & cannot connect to Kies. Please help.

Try bringing it to your carrier. If they don't do repairs at the store you go to, ask where they do, then go there. Or go to a Best Buy (wait until next week - it's a madhouse) and ask for the Samsung Experience desk.

Either place has tools that can force the ROM into the phone. (Even an 88 cent Samsung Dongle would get it into download state so you could flash the current ROM.)