Why are my Samsung app installing but won't open?

Billy Cruz

New member
Dec 15, 2014
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Samsung app installs but won't open.

I used the galaxy app store to download Surround Shot but after it installed the open tab in the app store is pale and cannot be clicked. So the app is installed on my phone but will not open. I have a Galaxy S5 so I do not see why this app wouldn't work considering I have the newest model of Samsungs flagship phone.
 

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