1. adock22096's Avatar
    I got the Note 4 but I have problems with the camera. It won't focus when I first launch the camera app you have to shake the phone and I read through the forums and found its probably a faulty camera, so I took it back to the AT&T store because others said they were able to get the device replaced but they wouldn't replace the phone there. I think today is the last day to return the device but the lady on the live chat said I might get by returning it tomorrow.

    Since the rep in store wouldn't replace my phone he said I should take it to the service center down town. I took an HTC there a few yrs ago and they were terrible. They finally decided to replace my phone with a refurbished device because they gave me the run around for over a month so the phone was to old to replace with a new device.

    Should I just return the phone and give up on the warranty service center through AT&T?
    01-07-2015 08:51 PM
  2. B. Diddy's Avatar
    Just to be certain--you're sure there's no plastic film protector stuck on the lens glass, right?
    01-07-2015 10:01 PM
  3. adock22096's Avatar
    Yep. I've also tried clearing the cache for the camera and resetting all the camera settings.
    01-07-2015 10:11 PM

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