Why am I getting the message unfortunately, com. android. server has stopped?

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AC Question

message unfortunatley, com. android. server has stopped pops up and won't go away.

tried to do a hard reset to go back to factory settings by holding the power and volume up button and it still won't go to reset screen and same message just keeps popping up. please help. both kids have same tablet and the other one goes to screen but not the one that i need to.
 
Re: message unfortunatley, com. android. server has stopped pops up and won't go away.

Welcome to the forums. What device are you trying this on?