01-24-2015 12:19 AM
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  1. AC Question's Avatar
    AC Question
    My younger brothers Samsung Galaxy Tab 3 has NO google playstore app. Which I don't know the reasons why. But He also has a youtube app that wont load. He is connected to the wifi in the house and the tablet hasn't ever left the house except a few occasions. But suddenly, his youtube app wont load. It continues to say " there was a problem with the network", "retry", and " unfortunately, the process com.google.process.gappss has stopped". Can somebody please tell me what I can do to fix it?
    01-23-2015 10:23 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Where did your brother buy that tablet? Some devices may not have Google Play certification. The Tab 3 ought to be certified, but I wonder if certain regional versions might lack it. Another possibility is that the device is a counterfeit/knockoff.
    01-24-2015 12:19 AM
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