Why am I unable to receive or send text messages?

[AC Question]

hi, i have got moto g second gen sim free phone which i purchased myself

i have used an orange sim on it for 6 months with no problems but..when i have swiched to talktalk this week, i have been left with not being able to sent or receive text messages, im only able to place the call but not receive it and i have not data at all.
When i originally inserted talktalk sim into my phone and register it, it had worked fine with existing number of the sim but when they transfered my old phone number to this sim this is when the problems started.
I have spoken to the talktalk team and they went through the settings with me and so on but they couldnt find the problems as all seems fine on their system and said they going to investigate it further but that it will take few days.
So I just wondered if you had any other suggestions at all please?
Thanks in advance ,
Magda

 

[belodion]

A Cache Partition wipe may be worth trying. If it doesn't do any good, it will do no harm. It will cause no loss of personal data.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/93162

Posted via the Android Central App

 

[magda Lopes Martins]

Re: hi, i have got moto g second gen sim free phone which i purchased myself

i have used an orange sim on it for 6 months with no problems but..when i have swiched to talktalk this week, i have been left with not being able to sent or receive text messages, im only able to place the call but not receive it and i have not data at all.
When i originally inserted talktalk sim into my phone and register it, it had worked fine with existing number of the sim but when they transfered my old phone number to this sim this is when the problems started.
I have spoken to the talktalk team and they went through the settings with me and so on but they couldnt find the problems as all seems fine on their system and said they going to investigate it further but that it will take few days.
So I just wondered if you had any other suggestions at all please?
Thanks in advance ,
Magda

 

[Rukbat]

Still having a problem? See them in person if you can, and ask if they can just reprovision your account. It has to be something in the data in their computer causing it.