1. AC Question's Avatar
    I try to open the app and it just goes blank
    01-29-2015 03:23 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which device do you have? Did you install the Amazon app from Google Play? If not, are you certain the app is compatible with your device?

    Go to Settings>Apps, select Amazon, and Clear Cache/Clear Data, then Force Stop. Now try again.
    01-29-2015 11:57 PM
  3. MsButterflysupanova's Avatar
    I'm having the same problem in the last couple of weeks, was working fine for a month or so before, I'm using a Samsung Galaxy S7 edge.
    I've cleared the data/cache, un-installed and reinstalled to no avail. Can't seem to get past the loading screen.
    Help!
    01-07-2017 06:07 AM
  4. newbegining1's Avatar
    Hi i have the same problem, did u get it fixed?
    01-24-2017 12:54 AM
  5. Phillip Blanton's Avatar
    I have the same problem. I'm trying to set up a new echo dot, but my app won't load. It loads a black screen with a spinning gray ring.

    I have cleared the cache, killed the app, Uninstalled and reinstalled it... All to no avail.
    02-25-2017 10:46 PM
  6. pblanton's Avatar
    I solved this problem by...
    1. Clearing the app's memory and cache, then killing the app.
    2. Turning off the Wifi and mobile data.
    3. Re-starting the app.

    The app started immediately, but warned that it was offline. Once I turned mobile data and wifi back on, everything has worked fine since.
    John Leasia likes this.
    02-26-2017 02:03 PM
  7. joelstitch's Avatar
    I have the same problem. It worked fine for a while and today it just wont load. I tried the normal Amazon app and the Amazon Underground app and they both wont load or log in. I tried clearing the cache, force stopping restarting uninstalling and reinstalling, restoring a backup when it used to work and nothing works. The app just stays in a while screen.
    03-16-2017 02:10 PM
  8. John Leasia's Avatar
    Thanks, this is what fixed it fo r me.
    06-17-2017 06:39 PM
  9. Robert Howard3's Avatar
    I know it sounds crazy but switching your date and time update from automatic to manual can cause this problem. Some time back I noticed my clock was wrong by an hour, so I switched off automatic date and time update, thinking it was connecting to the wrong time server or something. For the next two months I had a problem with opening the Alexa app trying everything to fix it - clearing storage,cache, uninstalling, force stopping, switching on/off wi-fi etc. etc. until I switched automatic time update back on. As soon as I did, Alexa went into it's update routine for the latest version and everything was OK again.
    10-07-2017 06:46 PM
  10. mmarion7's Avatar
    I have the same problem. Have tried all Amazon's fixes. It's not my job to troubleshoot their defective products. Now they want to sell medicine? No way!
    10-27-2017 10:01 PM
  11. MsHedgehog's Avatar
    I've had this problem for a while now. Tried everything, clearing cache & data, turning off wifi, soft reset and hard reset a few times.
    I contacted Amazon via email, I've chatted with them but nobody seems to be able to come up with an answer. They suggested that I changed the language settings on my phone which of course did nothing.
    Now they want me to call...
    Ugh...
    12-02-2017 05:01 PM
  12. Martin Real's Avatar
    Check the version of Android that you are using on your phone. Amazon Alexa is compatible with Android 4.4 or higher.
    01-08-2018 06:12 AM

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