1. AC Question's Avatar
    I try to open the app and it just goes blank
    01-29-2015 02:23 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which device do you have? Did you install the Amazon app from Google Play? If not, are you certain the app is compatible with your device?

    Go to Settings>Apps, select Amazon, and Clear Cache/Clear Data, then Force Stop. Now try again.
    01-29-2015 10:57 PM
  3. MsButterflysupanova's Avatar
    I'm having the same problem in the last couple of weeks, was working fine for a month or so before, I'm using a Samsung Galaxy S7 edge.
    I've cleared the data/cache, un-installed and reinstalled to no avail. Can't seem to get past the loading screen.
    01-07-2017 05:07 AM
  4. newbegining1's Avatar
    Hi i have the same problem, did u get it fixed?
    01-23-2017 11:54 PM
  5. Phillip Blanton's Avatar
    I have the same problem. I'm trying to set up a new echo dot, but my app won't load. It loads a black screen with a spinning gray ring.

    I have cleared the cache, killed the app, Uninstalled and reinstalled it... All to no avail.
    02-25-2017 09:46 PM
  6. pblanton's Avatar
    I solved this problem by...
    1. Clearing the app's memory and cache, then killing the app.
    2. Turning off the Wifi and mobile data.
    3. Re-starting the app.

    The app started immediately, but warned that it was offline. Once I turned mobile data and wifi back on, everything has worked fine since.
    John Leasia likes this.
    02-26-2017 01:03 PM
  7. joelstitch's Avatar
    I have the same problem. It worked fine for a while and today it just wont load. I tried the normal Amazon app and the Amazon Underground app and they both wont load or log in. I tried clearing the cache, force stopping restarting uninstalling and reinstalling, restoring a backup when it used to work and nothing works. The app just stays in a while screen.
    03-16-2017 01:10 PM
  8. John Leasia's Avatar
    Thanks, this is what fixed it fo r me.
    06-17-2017 05:39 PM

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