Why does my phone keep muting itself mysteriously (Note Edge)?

[AC Question]

Volume Issue with Note Edge

Hi all,
Recently this problem started surfacing for me. My phone will mysteriously mute itself, and the volume itself refuses to go up, except for ringtone. Restarting the phone fixes the problem, but then it presents itself again after a few hours.

Thanks,

 

[srkmagnus]

Re: Volume Issue with Note Edge

Hi all,
Recently this problem started surfacing for me. My phone will mysteriously mute itself, and the volume itself refuses to go up, except for ringtone. Restarting the phone fixes the problem, but then it presents itself again after a few hours.

Thanks,

Have you installed anything recently that may conflict with the volume settings? I'd suggest clearing cache through recovery and see if that helps.

 

[AORam]

I cleaned the cache and did a factory reset, beside losing all my personal info and apps, the volume still mutes by itself and does not want to go up. Any other suggestion?