How do I stop this annoying music playback error?

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AC Question

Annoying music playback error

I have a One plus One phone for over a week now and it's full of bugs but the most annoying one I get is a music playback error. It appears at least once every two hours even though I don't have any music on the phone and I never play music on my phone anyway. How do I stop this error from popping up so often?

I tried contacting customer service but the One plus website doesn't allow me to access the support section for some reason and their forum only allows users to start a thread if they have a minimum number of replies!
 

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