Forgot Password

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AC Question

My kids have locked me out of my old phone that has pictures I want to retrieve. Is there a way to get in the phone without erasing them?
 
Hello. Does it still have your current Google account. Can you install your sim card back and turn it on. Unfortunately you can't drag files to a pc while the screen is locked, so the only possibility is to Lock it, again, with Android Device Manager, hoping ADM is still enabled in the Security Settings.

When you Lock a device on your Google account with Google's Android Device Manager, this Lock command with a new pin or password overrides the old screen lock.

Your Google account, your device.

You don't need to have Location enabled on it, so 'Locate' won't 'find' it, but with a sim or wifi signal the ADM command usually gets through. You can put a "please return me" type message and a contact number on the lock screen as well, as if you had genuinely lost it.

www.google.com/android/devicemanager